Hotel Sita Palace on Heritage Ghats of Benaras

The hotel did not resemble the pictures at all. The water cut out, and the room had clearly not been cleaned or maintained. The rooms were dirty and poorly kept. In addition to this, the rooms are far too expensive. During the day, there was loud maintenance work, and the stairwell was full of clutter.

This was my second visit to Varanasi, and I had a very comfortable stay at Sita Hotel. In a city full of stairs, having an elevator was such a relief! The air conditioning worked perfectly, keeping the room cool and pleasant. Most importantly, the staff were incredibly kind and welcoming. I truly appreciated their hospitality and would love to stay here again on my next visit!

**"Avoid This Hotel at All Costs"** The access road to the hotel is incredibly unpleasant and challenging to navigate, setting a negative tone right from the start. Unfortunately, the Maharaja room I booked fell far short of my expectations. The presence of numerous mosquitoes and tiny insects and lizards made it uncomfortable. Breakfast was a significant letdown—not just below standard, but genuinely disappointing. While dinner was passable, it was clear that the hotel was severely understaffed, which affected the overall experience. Due to unhygienic food, I suffered severe diarrhoea and fever. The sole redeeming feature was the river-facing room, which provided a lovely view. However, this minor positive does not outweigh the issues I encountered. At check-out, the behaviour of the reception staff was rude, and I was disturbed to overhear derogatory comments about the Gujarati community. In light of all these factors, I strongly advise against staying at this hotel. Seek alternatives that truly value their guests.“T