The India Benares

Bad experience

Not worth the money charged by the hotel. Not a very good experience for me. Door lock faulty. Sanitary fittings faulty. Toiletries were not available in room according to the guest occupancy and I needed to ask for it . Food in restaurant was not good also and limited menu for breakfast also. Overall average experience and not worth tarrif charges.

Hotel was good. We had delays in reaching to hotel due to traffic congestion at Tengra Crossing but hotel reception staff cooperated in express check in. I was delighted when the staff assigned me room next to lift due to my Father who had restricted mobility due to age.

Mr.Pranshu was really helpful. The services are very good and one of the best thing is that it's near by to all the tourist attractions. Yow will easily able to explore the things. Food was awsome and the buffet breakfast was really good.nice

So many opportunities to improve! My 2 night stay booked by my travel agent, encountered wonderful but novice staff all willing to help, but unable to resolve issues. Food quality and pricing including the dinner and breakfast buffet(s) is excellent, flavourful, (a little too spicy for me, but good).... however tables, mats, chairs all need a thorough cleaning. Outside of that, issues include poor internet in my room (1016) as a windowless room has poor reception.... was a major issue for me! Hot water for showering is warm at best.... watch for slippery marble floor in shower. In room safe is Not bolted to the wall and easily removed. Lots of maintenance issues needed. Really it's a 4 star hotel downgraded to a 3 star for many of these issues.

Pros: Good location. Efficient staff. Clean rooms. Atharva Dubey at the travel desk wins the *** of the Match. He had fantastic suggestions for food, tourism, temple visits and shopping. He made travel arrangements, hired me a personal tour guide, made polite phone calls to check on my experience and safety. He was even available at 4am in the morning on his day Off to assist me telephonically. Cons: Food was a let down. Verdict: 4.5 out of 5. Thank u for making my Varanasi experience a pleasant one.