Hyatt Centric Murano Venice

Additional charge and daily unauthorised desposit without asking, hard to communicate with front desk, not helpful at all

We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later. We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.

Clean close your bus stop

Amazing facilities and duplex with friendly staff and amazing breakfast. Immediately next to the vaporetto public transport ferry pier/ dock: 25 minutes away from the "main island" of San Marco and Cannaregio.

Hard to find food hotel food not much choice

跟酒店預訂的接駁船一人是22歐，直接到酒店門口特別爽，剛好沒其他人一路欣賞威尼斯美景，也可以公交船到門口。因為上次沒來玻璃島所以這次想來逛逛，酒店出來就是景區，到處晃晃蠻好。門口公交船直達主島我覺得出行還算方便，就是回來要走一下到坐船的地方。房間一般般，不算打掃乾淨，窗外景色無，如果介意慎選。上次住過主島聖馬可五星也是不滿意太舊，不知是否威尼斯就這樣。這些天氣太好威尼斯太美彌補些許缺憾吧。