Aman Venice

Large size room with amazing views, great history of hotel toured by staff

Aman Venice的整體環境還不錯，位於大運河旁，建築本身有歷史韻味，也延續了Aman一貫的靜謐優雅風格。然而，設施相對普通，沒有太多驚喜，也沒有達到奢華酒店應有的標準。服務則令人失望，是此次入住最大的槽點。員工大多是當地人，培訓水平有限，對酒店本身的情況也不熟悉。入住時候給我們講解的工作人員連樓層都會講錯。 尤其要提醒的是，千萬不要使用酒店的洗衣服務。我送去熨燙的一套全新西裝，熨完後竟沾上了熨斗水垢，明顯是設備多年未清潔所致。但酒店不僅沒有承擔責任，反而推給我自己，態度敷衍，甚至沒有一句道歉。作為Aman品牌旗下的酒店，這樣的服務水準確實不應該出現。 整體而言，Aman Venice在硬件和服務方面都不及其他Aman酒店，建議放低期待，體驗上更像是“換了殼”的精品酒店，而非真正的Aman水準。

訂的基礎房型，特殊十週年的紀念，到了説希望升級，結果是自費升級的。花了錢的房間當然更好，但是基礎已經不便宜了，這次紀念日過得相當奢華。 作為威尼斯八座宮殿之一的硬件環境，本身是值得專程體驗的人生目的地。服務人員也很熱情，酒店專門送了香檳，是一次完美旅程。

酒店不錯，非常好

When you are paying this amount of money to stay somewhere, it had better be good! This is good. In fact, it's everything you would expect from an Aman. The arrival by boat from the airport was magical, and we were soon enjoying a drink and a tour of this amazing old palace. Our room was fabulous - large, luxurious and contained all the amenities we could possibly need. I particularly liked the induction charging mats for devices that were on both sides of the bed. The staff were all incredibly good, taking a real interest in the guests and doing everything they could to ensure that our stay was fabulous. I would have no hesitation in staying here again.

I had an fantastic time in Venice and at the Aman Venice hotel thanks to the beautiful palace and calm atmosphere the hotel is set in, excellent location, lovely guest rooms and the extraordinary care and attention from the hotel’s team including Licinio, the hotel’s general manager, Adriano at the concierge, Antonio at the bar and Jacopo at the front desk. Very grateful for the experience and hope to come back soon! Absolutely worth it. If you appreciate Venetian art and history this is a particularly special find due to the beautiful frescos that adorn many rooms of the palace and the story of the family owners of the building.