Leonardo Royal Hotel Venice Mestre

The hotel location is excellent. It’s just a 3-minute walk to the train and bus stations that go to Venice and the airport. There are also plenty of restaurants nearby. The room was comfortable and clean, and reception service was okay. But one thing really annoyed me: I don’t understand why a 4-star hotel doesn’t provide a kettle in the room. I drink tea, and there was only a coffee machine available. The reception told me to get hot water from the bar, which is fine, but the hot water looked dirty and didn’t seem clean. Also, the curtains never fully closed, there was always a gap, so it didn’t feel fully private.

Leonardo Royal is located just 10 mins walk from the bus and train station making it an easy and convenient place to stay. Rooms are clean and bathroom is spacious. The reception also taught me an easier path to walk behind the hotel parallel to the train tracks for a smooth path to walk with my luggage to the bus station to go to the airport. Breakfast spread was good. it's my 3rd time staying here. Happy to recommend.

Rude, Racist, and Completely Unprofessional Receptionist (*******) My experience at this location was ruined by the receptionist named *******. From the start, her attitude was shockingly rude — no greeting, no smile, and a completely unprofessional demeanor. She behaved as if helping me was an inconvenience. What’s even worse, I witnessed clear racist behavior: she was polite and very detailed when assisting white customers. But when it came to me, she barely spoke, acted dismissively, and withheld important information that she willingly shared with others. I was treated like I didn’t matter. On top of that, ******* is extremely slow and inefficient. Even though there were only two people ahead of me, I had to wait over 20 minutes just to be helped. She moved without any sense of urgency, wasting time while customers stood around frustrated. Her lack of professionalism, efficiency, and basic respect for all guests is absolutely unacceptable. Staff like ******* damage the reputation of the business and create a hostile, humiliating environment. No guest should have to experience racism, rudeness, or unnecessary delays when seeking help. I strongly urge management to retrain their staff — or better yet, hire people who are actually capable of treating all customers with fairness, respect, and basic courtesy.