Ca' Messner 5 Leoni

Beautiful property on the canal. Three large windows that can be opened to let in the breeze. Very quiet, picturesque area. Walking distance from all major sites. Very welcoming staff walked us to the room and showed us around.

Don't Expect Much The room was so small and they packed in 3 twin beds AND a Futon. No room at all. The shower handle attachment was broken and it leaked into the bedroom area. They said if you eat at their restaurant, they give you a 40% discount. But then they add-on top of it a 30% gratuity charge. No ice and cold drinks are barely cold. Cool is more of what they were. But for the price, I got what I paid for.

Property is old like most in Venice but hadn’t been updated at all. Shower was super small and didn’t drain.

Great location for visiting Venice. 10 minutes walk to the water taxis, either on the Grand Canal (and then a 5 minute boat ride to the Piazza San Marco) or in the other direction to the Venetian Lagoon. Restaurants and bars close by and a 20 minute walk gets you into the tourist centre of the city. The Hotel was clean and tidy, the food good and the staff friendly and helpful. Would definitely use again.

Absolutely horrendous. We booked our stay for mid August in May. We travelled from Manchester England for our 2 night, midweek stay and after a long and fairly sweaty journey, we finally arrived at this hotel. The manager greeted us with our booking confirmation and “you can’t stay here”. Expecting a punchline to what was surely a joke, we were given the ‘options’ of a refund or… a refund. No apology, no empathy, just a straight faced rejection with no offer of compensation in any form. His reasoning was something to do with a pipe in our room and we were told nobody was staying (obviously untrue as there were people going upstairs during this discussion). Furthermore, we were told the issue had occurred that morning and he claimed that they had sent information about the cancellation (this was at 14:18) - when I checked my emails, I had been emailed at 14:02 - why in the name of Jesus he thought it best to wait until an hour before our check in time to inform us of our hotel being cancelled, I’ll never know. We luckily managed to get a booking at the amazing Palazza Paruta which prevented myself and my wife from sleeping rough for the next 2 nights. The room refund then took 3 days and 2 more visits to the hotel to be paid, taking even more time out of our trip. Thank god we didn’t have our child with us and that we had the ability to afford another hotel last minute. Utter shambles of a hotel, business and customer service and they now couldn’t pay me to stay there.

No good air conditioning