Résidence Club Mmv les Clarines

Our group of six had no issue paying the £75 deposit each (£450 in total). However, we were very disappointed to find that part of our deposit was withheld after our stay. We were charged for not disposing of our rubbish, despite the apartment being self-cleaning and us thoroughly cleaning every room—leaving it in better condition than when we arrived. Before checking out, I even filmed the entire apartment as a precaution, showing every room spotless. When I submitted the video to dispute the charge, the appeal was rejected, with the claim that not all areas were shown—despite clear footage of the whole apartment. It feels unfair and disheartening, especially since we went out of our way to leave the place spotless. I suspect we’re not the only guests who’ve had this experience—it seems like an easy way to withhold deposits from groups assuming they won’t challenge it. I’d advise future guests to be very cautious and document everything thoroughly should you want to risk staying here & getting charged extra.

I stayed at this hotel on my university ski trip, and I feel extremely disappointed with the experience we all had. First of all, they provided one roll of toilet paper for a 6 person apartment for a week meaning we were forced to also pay for this ourselves and no shops had any in stock meaning we had to use tissues for the entire week when using the toilet. However this is not the main issue. Upon booking the trip, we payed a £75 deposit each towards the hotel to cover any potential damage to the room/ cleaning costs as we were also made to clean the entire room ourselves even after paying hundreds to stay there. We, as a group ensured the room was spotless, emptied all the bins, cleaned the fridge, we even picked out chewing gum which had been in the bin who knows how long to ensure we were not penalised of our deposit upon leaving the hotel. One of us also took a video of this room, and all of the bins to show that this had been done as we had a feeling that this would somehow be contested by the hotel. And as we expected, we all had all been charged “cleaning fees” to take the bins out. We sent the video to the hotel and to the booking company we used, and we were told that this was insufficient and the evidence had been rejected and the hotel was now shut as it was end of season. I believe this to be a huge scam as we can imagine this happened to a lot of young university student guests staying there that week as it was an easy way to make money as most would not contest it.

First time staying here and was very impressed - we will definitely return next year. Thought it was expensive but actually was worth it - large rooms. Just needed more coat hangers and an iron!

This hotel is an absolute disgrace, advertised as ski in/ski out and is an absolute dive looking to fine you for anything We arrived at night and the staff seemed overwhelmed at the simple check in procedure which I’m sure they’ve done many times keeping us in a boiling hot lobby for nearly half hour The rooms are like a prison cell. We had 6 males in a room with two bedrooms and one sofa bed, to which all the beds are horrendous and so uncomfortable. The rooms get very very hot without being able to control it and the quality of pillows, mattresses and quilt were so sub par I wish I had bought my own and paid for overweight luggage. On arrival we we’re obviously aware this was self catering but when you are provided with 1 toilet roll for 6 grown males it’s asking for trouble really, and when asking reception they say it’s not within their policy to give us any ( that’s when you can find someone there ! ) the doors all open the wrong way in the corridors of the rooms so there is little room to roam about. We had a great deal of mould building around the base of our shower which was disgusting. The reception seemed to be the only bit of space within the whole hotel which then resulted in kids evening shows being on every night which is not shown anywhere when booking because it is just a cringe fest and makes getting through so much harder because people are recording and blocking the walkways This hotel is also loooking to fine you for just about anything, saying we need to take our rubbish down to the bins on departure, sorry are people not paid to do this, at the end of the holiday when I’ve had enough of this place for 3 nights already I need to go take bins downstairs. They will fine you if you don’t and they honestly will find anything to fine you for. You are not allowed to wear your ski boots in the hotel therefore meaning you have to carry your skis, boots, poles etc up 2 elevators ! Simply because the main one looks deserted due to being out of order. Then when out of the elevator you are forced to put your boots on outside whilst just standing on a bit of mesh. The system they have implemented just does not work and this hotel needs to have a complete re gig in staff, quality, system because nothing about this hotel is good and the added features such as steam room, sauna, pool are all naff, the sauna has a massive gap at the bottom so it’s not a sauna…. Steam room is a meter squared box and the pool is kid infested and the locker system in the pool poses a great deal to theft.

Except for the temperature of the swimming pool / hamman and ambient temperature in the spa area, everything was perfect. Team entertainment and welcome desk people were very friendly and helpful. Apartment very confortable with good beds and beautiful view

We had a nice modern apartment, 3 bedrooms plus sofa bed. It would have been tight for 8 but was OK for 6. Layout could have been better - instead of one bedroom being en-suite just have two bathrooms (more accessible). Apartment could do with more sofas as there was only the sofa bed. The rules about cleaning at the end and stripping beds etc are tight but we abided by them and got the deposit back within 48 hours. Outside lift is not working so the way to access the Super Vénosc lift is from floor 8, as ski boots are not allowed to be worn inside you need spare indoor shoes to leave at the entrance to floor 8.