Experimental Chalet

This is a nice hotel in Verbier: good location, professional staff, and great views to the Grand Combin. BUT: the hotel seems to be an old, tired place in-need of a total refurbishing. We checked into a room with malfunctioning closet doors, a broken toilet seat, and a horrendous odor. Staff kindly moved us to another room, with working closet doors, but the same (sl. less) odor. I would identify it as embedded smoke from years of wood fires or smokers in the room. But that's a guess. Breakfast was of similar calibre: bottled fruit, stale croissants, cheap loaves of bread, ordinary hot drinks. There was the option to have special order eggs. The short order chef was super-friendly, as were all of the staff. But professional , nice people can only work with what they have. And what they have is second rate.

I spent one week skiing in March and it was a blissful experience. The highest note for the staff all gracious friendly helpful and I m including the reception the bar the spa the drivers. ..The room was very nice decorated in the known style of the experimental hotel. .. breakfast a real.treat before heading for the slopes . You have to reserve your spa but it s worth having it after a day of skiing. Really great food at the restaurant if you don't feel like going out in the evening. Highly recommended, great stay and one of the nicest staff ever encountered..

Great hotel, well located in the centre of Verbier for a ski holiday. Super service from all of the staff. It wasn’t advertised but the hotel has a couple of shuttle buses which will drop you off and pick you up from anywhere in town. This was a real bonus, the guys even took back our rental skis. Breakfast was exceptional and there is also a lovely cocktail bar. All in all a great find, we will definitely return.

The staff here were helpful and friendly! This is close to ski lifts, restaurants etc. basically in the heart of Verbier.

Highly recommend Our stay at this hotel was absolutely amazing! From the moment we arrived, everything exceeded our expectations. The room was very spacious, spotlessly clean, and beautifully designed – we felt so comfortable throughout our stay. The reception staff were incredibly helpful, always smiling, and made us feel so welcome. The highlight of our experience was dining at Frenchy restaurant. The food was simply outstanding! Both dinner and breakfast were delicious, with so much attention to detail in every dish. The restaurant staff were just as fantastic – always warm, friendly, and attentive. Even the little details, like the drivers who took us to the slopes, were perfect. They were punctual, friendly, and added to the overall smoothness of our stay. Everyone we encountered – from the reception team to the restaurant staff – was smiling and genuinely kind, which created such a positive atmosphere. This was an unforgettable experience, and we can’t wait to return. Highly recommended!

Every person at this property was exceptionally friendly and helpful (Quinten in the bar and Remi as one of the drivers were both great). The extra little touches helped to make for a wonderful stay - the breakfast was great, the shuttle to and from the lifts, the ski storage, the hot tub and sauna and even the attached night club ( Thu-Sat only)! The property is convenient located to shops, restaurants, bars, market and everything that you need for a perfect stay.