The Appalachian at Mountain Creek

Stained carpets horrible service!!!! Shower broken, stinky very dirty. Response was next time you book with us we will help you!! Wow.

Upon arrival, there was nowhere to check in. Just a shop that you would never imagine as a place to check in for an almost $300 hotel room. I asked around people poibted me to this shop - they sell food and snacks, no check-in notifications. Absolutely bizarre. The bartender at the bar casually advise that she was probably on break. Who leaves a check-in desk for break for 1/2 hour to 45 minutes? I went back to the bar, up and down hallways, tried to call Mountain Creek and *******. They automated system asked for a number that was never given to me: an itinerary number that started with a some letter that I didnt have. Never got through to anybody. Tried multiple times. Bartender tried to call the person that was supposed to be there on a cell phone, no answer. It was absolutely horrible. Then, she finally shows up like nothing was wrong. It was insane. Then, I get up to my room and there bed was all messed up, trash in a trash can in the middle of the room, towels everywhere, a dishwasher sitting in the middle of the kitchen. I sent messages/pictures to the text number she said I could text, no response. Went back down to this shop where you are supposed to check and she was helping someone on the phone FOREVER and did not acknowledge me. It was insanely frustrating. She got me to another room. This was absolutely the worst check-in experience of my 47 years on this earth. All I got to hear was how this place is privately owned so they can do what they wa

The place is run down, my room had no waters went down to get them asked for ice cream as told where to go and it was broken. Communication is only through the guest portal and no one answers. No ac in rooms just in the kitchen and living room area. Ceiling fan in main bathroom did not work. Outside was dirty and there was a dead mouse that seemed to be there for a while and not cleaned. I paid over $500 for a night and it was not worth it.

Great time great place great memories Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.

This was a very misleading booking. The rooms in mountain creek are now individually owned. Unfortunately, the property cannot force owners to update anything in their unit. The room I stayed in (as well as 3 others that I looked at moving to) were disgusting!!!!! I walked into the room having a musty smell, the carpet was stained, the couch was stained, and there was a left over used band aid in the nightstand drawer. The lamp shade looked like it fell into a bucket of coffee. My balcony door did not lock either. Making my stay less than pleasant. The manager told me that even though it is stained it is sanitized and clean. I’m sorry….no. It is dirty. My socks were gross just from walking on the floor. There is not really a front desk. It is the person running their little shop. There is no phone number to call if you need help. You have to text through an app. They never responded to any of my texts. By the time I walked down to ask my question, I got “oh yeah I just got your message.” Will never stay here ever.

Great all around stay. Vicky was wonderful and really made us feel taken care of. Very fun venue for a wedding. Will definitely be staying there again.