Hotel Firenze

Charming and Comfortable Stay at Hotel Firenze I had a lovely stay at Hotel Firenze. The interior is beautifully decorated, and the room was exceptionally clean. I especially appreciated the heated toilet—such a thoughtful touch! The bed was very comfortable, and I had a great night’s sleep. Breakfast was a highlight each morning—delicious and beautifully presented. The hotel is conveniently located near the train station, which made arrival and departure easy, though it’s a bit of a walk to reach the historic city center. Being next to a main road, there was some street noise, but it wasn’t disruptive. Overall, a charming and well-kept hotel that offers a pleasant and cozy stay.

The hotel is in a great location, but the staff made some confusion with my reservation, stating that I had asked for separate beds when I was traveling with my husband!

No words to say really and the fact that the guy who was resptionist told me this is not my responsibility and I am not a waiter to bring blankets for you was anoteher level. I really like to discuss this with their manager because I've been to that hotel before and I aimed to go again but I don't think so anymore. Not me and my family! The receptionist was not professional and they expected me to go to their other building to collect the blankets that they did not provide! They were rude that they wanted to get to my room with out prior permission from me to check if the room actually has blankets or not!!!! They did not trust my words as a guest!!! this was so not respectful and of course I did not let them in to the room at 11 pm while my parents are sleeping and told them to check the room while I am checking out in the morning!! OMG I was waiting for blanket since 12 pm!!!! And they said you should come and collect it because we don't have staff!!!! a 4 star hotel! And once I went there they actually had 2 staff!