Giardino Giusti House & Court

Sweet home in the planet!

We just returned from our vacation to Italy and writing to inform you of how dissatisfied we were in the "Giardino Giusti House Court" booked through *******. I always choose ******* as a trusted source of my booking but this time we were completely misled . Firstly, the accommodations were not accessible until 3pm. No lobby and no place to store our luggage. The information provided on the website under “special instructions” stated the front desk is open daily from 8:30am-7pm. This was incorrect. One day prior to checking in we received a reminder from ******* that check in would be after 3pm. At this point we had already booked our train and city tour. We did not plan to check in early we just wanted to store our luggage until later. Due to this improper disclosure we missed our city tour and wasted two hours under the hot sun. After two hours, we finally received the room key. The experience was horrible. The living rooms are located separately and quite far from the office room. Our room was on the second floor with steep steps and no railings. I almost fell while carrying our luggage. In our room there was a cobweb on the ceiling and no blackout drapes/curtains as disclosed. Our window faced the parking lot and windows across the parking lot which was extremely uncomfortable. There was also no phone in the room. Our booking stated that a full breakfast would be provided but there was no breakfast room. Breakfast in paper bags was hung on a hook outside the room at 7 AM. We had to choose between a "sweet" breakfast or a "salty" one. I chose sweet and received two croissants and cup of fruits, while my husband chose salty and received a sandwich. This was obviously not a full breakfast as disclosed. Overall this was our worst travel experience, completely spoiling our romantic weekend in Verona.

We loved everything about this property. The host was friendly and helpful, the room was spacious and very comfortable, and the location was within easy walking distance of the historical area of Verona. There was a little kitchenette with complimentary refreshments, including an easy-to-use machine to make espresso drinks. We could choose a sweet or savory breakfast that was delivered to our room and was substantial.