Ameristar Casino Hotel Vicksburg, Ms.

Do the Right Thing Not good right away because right off that bat arrived at 248 to check in no one was in lobby or at desk I stated checking in she check in is 300 I said it is 250 she then said actually it’s 248 and she could check is in at 300. No other guests was ever there then at 300 she called us that we now can check in so petty. Not even going to waste more words to describe my stay.

Hotel is in need of many repairs. Safe was broken, dressers has broken doors, mini fridge not working, nasty stains on furniture, tables appear to be used for a chopping block, they ration the in room coffee, no shuttle to casino that is 1/2 mile away, no restaurant, no guest laundry, luggage cart only available to use if you surrender your id….. just to mention a few things

Disappointing We were excited after a long drive to stop at a hotel casino and enjoy a few hours of fun. The hotel is not attached to the casino and is actually across the street on a separate property.Then,we did not get the non-smoking, queen room that we reserved. The front desk person had an attitude that just because we booked it is not what we get & tried to put us in a smoking room, we refused and ended up with a two double accessible room,. The ice machine did not work on our floor or the floor above us, the hot tub was closed & filled with rocks.

They charged my card 400 something dollers after i payled through ******* they requested my card for the depsoit then personally charged my card with a pinpad signature i didnt authorize 3 times

Housekeeping never came to take out trash or replace towels. The fridge was horrible. We had to keep turning it back on every two hours. There was no microwave. The ladies at the front were AMAZING.

Very Disappointed & a little grossed out Husband had to fix toilet, the jets on Jacuzzi didnt work, the shower was was either freezing or boiling hot, the 1 elevator was broke so we waited for at least 10 minutes and both times elevator was full of staff & their equipment forcing us to wait til some one finally told us that we could use emergency exit stairway, stairyway had a dirty diaper on the landing. Mary was amazing as well as the manager apologized and said that he would be refunding our monies which has not happened as of yet and we checked out on Thursday 3-6-2025