Fairmont Empress Hotel recensioner

Spacious and clean, perfect sunset harbor view from the window but toothbrush and toothpaste were not provided

I’ve always wanted to stay at this iconic hotel. The room was comfy and the staff was friendly. Of course the location is pefect. I had to walk a long way down 3-4 hallways to get to my room which I thought was to get to my lovely “city view” room but no. My “view” was into other rooms.

We visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous. However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly. Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.

The staff are very nice, and everything is clean. As a clean freak, I would definitely choose this hotel if I come to Victoria again.

Fairmont seems to be a luxurious five star hotel. Nevertheless it’s a bit over-expected. The room is very small, and the toilet can only be used by one single person each time, which is very inconvenient if you go with young kids. High tea quality is unexpectedly low, the environment is good but the staff are not enough. The food is simply not delicate for such a renowned five star restaurant.

Historic hotel with the best location in downtown Victoria with easy walking distance to everything

Very nice staffs😘 Our family reserved 6 rooms for our special occasions, we all had a great time at this hotel. They really took good care of us during our entire staying . Very comfortable bed and the center of everything. Definitely recommend staying at this hotel.

good hotel

Great place, location, views a must do at the very least once!!

酒店環境優美，對面就是維多利亞港，省議會大廈，旁邊有Lululemon店，不遠處就是購物中心還有好多餐廳、酒吧、咖啡廳，非常熱鬧，吃飯購物都很方便！酒店門前的迎賓非常熱情周到，詢問是否有行李，我們衹住兩晚，沒帶luggage,迎賓熱情指引去往停車場的方向，並詳細告知進入停車場按指示標牌去check in！辦理入住簡潔方便！房間整潔明亮，感覺很温馨！入住期間沒有任何人打擾，服務人員會及時把床鋪整理好，補充免費的礦泉水！入住體驗非常好！衹是訂房時沒注意停車場的收費訊息！入住時前台會給一張停車牌，因為理解偏差，我們開車出去遊玩時自己付了一晚的停車費，結果check out時酒店店跟我們説要扣兩晚的停車費，而我們自己交的停車費沒要收據，導致費用沒法退回，損失了四十加元。有去入住的親們一定記得要把前台給的停車票拿給停車收費的人看哦！免得多交錢哦😏總體評價五星，感謝攜程的推薦👍👍

非常棒的體驗及服務，另外房間內也是挑高的喔，這倒是不多見，它家的Key是木質的卡片，不過住在景點裡是個特別的感覺，很棒

很不錯的酒店，地理位置也是絕對的好！孩子很開心，周邊吃的很多很多，還很方便乘船去漁人碼頭感受各種美食。

建築雖然古老，但房間裏十分整潔明亮，佈置得很有品味。各種衞生用品面面具到，有一種到家了的感覺！最值得稱讚的是那張大床，不但乾淨整潔，而且睡上去有一種＂無重力＂感覺！賓館座落於海濱港灣，周圍遍佈英式商店和各種餐館酒吧，給人一種去了歐洲的錯覺。一句話：贊一個！

環境一流，老城港區的中心地帶，離城市地標議會大廈隔街相望。但是設施有些老舊，尤其是空調，噪音有點大。 部分服務員服務態度不錯。