Sea Parrot Ocean View Manor

I want to preface this by saying that I have never written a review before, as I would prefer to handle any issues person to person rather than in public. But given how awful our experience was and the fact that the owner refuses to discuss any issues and has hung up the phone without discussion or explanation, I feel the need to let other potential renters know the kind of person who runs the Sea Parrot. Our communication with Lonnie started out well, and she seemed helpful on the phone. This quickly changed when we ran into a variety of issues. Lonnie did not want to hear about it, let alone take accountability. A few hours before we arrived, we learned that Lonnie had changed our reservation. We no longer had a cottage together (a family of 5), but would have a house for 2 days and separate rooms for 3 days of our stay. Lonnie presented this as an upgrade, but being separated is not an upgrade when you are on a family vacation together. She also told us that these changes happen all the time and this was not unique. What we found upon arrival was unacceptable. There were fluid stains on the main bed pad that had not been washed. Upon removing it, we found large urine stains on the bed itself. There was a wet spot on the quilt that had absorbed into the sheets below. In the bunk room, there were more fluid stains and hair on the pillows. They had clearly not been washed from the last renters, nor had the other bedding. We discussed washing what was on the bed ourselves, but as we explored the extra sheets and blankets in the closets, we could not find any that weren’t soiled. One blanket had something that looked like feces on it, all just rolled up and put back in the closet. The pullout couch was also disgusting. It was full of dirt and what appeared to be mouse poop. When this was brought to Lonnie’s attention, she seemed offended and blamed the customer before, when in reality, these things should be cleaned after each renter to ensure they’re clean for the next person. She said the renters had left late and they didn’t have time to properly clean it. The tables had not been washed in the living room. There was a spill that was just mixed in with the dust around it, and the kitchen table placemats still had the crumbs and stains of the last renters! There was someone else’s toothbrush in the bedroom closet, and other people’s opened food in the fridge and cupboard. There was a variety of other strange things as well - the whole feel of the place was a little unsettling. We left without unpacking (3 women and 2 young children at night), in search of other accommodation, and called Lonnie on our way to discuss our concerns. She abruptly and aggressively told us that we “must have some kind of a problem” and talked over us, not wanting to hear our issues. At no point did she take accountability for the cleanliness and comfortability of her rental property, but rather blamed us for having a problem with it and the previous renters for m

I give the place points for its on the shore location. Other than that, we were disappointed. Our room had no air conditioning (and it was definitely needed), Wifi was very inconsistent. The room was buggy and hot. Furniture was in need of updating and not particularly comfortable. We were also next door to a loud family.