Space Home Apartment - Prater

Good, well designed room

Although the idea of the hostel really suited my and my girlfriend’s preference, the execution, management and customer service really let it down. We had a problem with our bed not being cleaned which resulted in the customer service offering us a free night if we made the bed ourselves which we accepted but as there was no bedsheet available we were forced to sleep on the bare and slightly dirty mattress. The customer service line often goes to voicemail which resulted in a 6 hour long wait recess of trying to get the bedsheet sorted. Even when we received a bedsheet from the cleaners the next day it had a hole in. When speaking to management about the issue we were told it was normal for guests to make their own beds, which wasn’t the major issue for us it was the lack of accessible supplies that caused the problems. We were also promised a refund for this which was turned out to be given via Amazon voucher not an actual refund. Other slight problems include no toilet roll for 2 days, the capsules were also quite loud and the noise echoed from the other nearby capsules.