Gästanvändare
17 maj 2023
The hotel is based in an Arabic district. I felt safe, but there’s no restaurants nearby other than Turkish and kebabs. Arrived to the hotel at lunch time and restaurant in the hotel does not open till 6pm. No other options were given by the hotel. No sandwiches, no room service, no option other than what’s offered outside the hotel. The hotel is not so nice. It looks like a hospital, the rooms are small and basic. The duvets were too warm and there was no bed sheet on its own or a thinner duvet so we decided to remove the duvet cover and use only the cover. The duvet was so old, stained and full of holes. Disgusting. The bathroom was not cleaned to an acceptable standard. Little hairs in the sink. I requested a coffee machine (nespresso) to be told, only superior rooms get a coffee machine. I didn’t even have proper spoons to make instant coffee and even I asked, they were not supplied. House keeping ladies do not speak English, but they let us know our room wasn’t scheduled for cleaning after the first night. I had to go downstairs and arrange that as the bath screen was lose and there was water coming out so we had to use our towels to dry the floor and we needed clean towels. Issue was not fixed. Clothes line in the bath was broken. We also brought that up to reception and it was not fixed. I was told at reception I needed to leave a card hanging on the door requesting for the room to be cleaned. Such card was nowhere to be found in the room and it wasn’t supplied for the following days either although they were aware we didn’t have it. You get bottles of filtered water. Although Vienna claims is really good water, you can still taste it is tap water. No bottled water is supplied. On a very rainy day I asked to get a lend of an umbrella. Every time I approached reception to request something basic the answer was no, and not in a nice way. I had to check out at 4am. I made my taxi wait for over 5 minutes because there wasn’t anyone at reception. Music was so loud at the sitting area although there was no one there (at 4am!). I went over the reception counter, grabbed a notepad and pen, wrote a note stating I was leaving and left my card key with the note. No one came out. Appalling service throughout. I tried to bring my concerns to reception and they were ignored. Price for the hotel was high for the service offered (no breakfast included) and the area the hotel as located in as it was far from the city center and 15/20 min walk from the train station. Definitely not a 4 star hotel and not near the standards of such. I would not recommend this hotel.
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