Gästanvändare
1 mars 2024
Where to spend the end of the year if not in Vienna! Location : around 30min to the airport, good location, quiet place, cozy, nearby underground, supermarkets around. Hotel is eco friendly, what’s very challenging our days. Staff: friendly staff, smiling, helpful, still some need to be trained little bit more, attention on details. We arrived on 31, around 10am where by the phone when i did the booking i was clearly informed, what’s normal, if the room is ready i can check in without any problems. As this was actually happend, with the help of a nice blond girl. It was one more tall girl, probably couse of euphoria of NYE is at few hours distance she was asking 10€ for an early check in. The blond girl what was behind on her computer heard the discussion and told us actually we don’t have to pay because room is already ready. We charge that amount in case they need to send someone to clean and to prepare the room, where wasn’t the case. We chose a room with breakfast included and due early departure on 2nd of January we asked if is possible to prepare us a breakfast to get with us. Spot on they did, but kinda disappointed, a small sandwich and a banana. The real breakfast what we experienced on first day i could say it’s one of the best I’ve tried in an hotel, loads of selection of organic & bio options, and of course since was 1st of January champagne on the house 🥂. After being all day out we decided to have a bottle of wine in the evening at the lobby where after 20min we get it, 2 more tables around us make it little bit late. We asked couple of glasses of water what we never received due girl she was in hurry to finish her shift and forget to inform the next shift. Cleaning: Room, be sure when are glasses around to be well polished otherwise are with marks all over around. Under window curtains near heaters, leaves from outdoor, spider nets, dust on shelves and lack of single use slippers. As smoker i found it little bit awkward seeing people gathering in front of entrance! Not a good welcoming seeing people there when you have a huge interior garden. Entrance as well is little dirty, spider webs on the walls, dust. However hospitality industry it’s a very challenging business and working as a team it’s very critical. Team work make the dream work! However, i will go again any time on this place, attention on decor, you might be surprised of small details. Danke!
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