Park Hyatt Vienna

Nice hotel, well-furnished and warm services, would consider stay here again next time.

Все на высшем уровне! Особенно завтраки

不過整體.符合五星標準

馬馬虎虎吧

I stayed at the Park Suite with View. The rooms were large and well-fitted, with heated marble floors. I loved the windows overlooking the Christmas markets. The spa is stunning. The gym is new. I loved breakfast at the Bank. Josie, Stefano, Martin and the team were generally fantastic, helping me with my needs. However, I want to highlight Karim, who was exceptional. I stayed with Hyatt since 2021 when I graduated university, over 300+ nights since including PH Bangkok, PH Niseko in Japan, PH Seoul, and some of the best non-Hyatt hotels in the world. Karim was the best concierge I’ve ever had. Here are 3 reasons: He is an excellent problem-solver; I asked where I could get cake, he called up the most famous cafe in town with the best cakes (Cafe Central) and gave me a card to show them. I had not thought about that cafe because online reviews had said it was impossible to get into. If he hadn’t, I would have to wait an hour in the Vienna cold and rain. He even assured me he will come to the cafe if they didn’t let me in, and I know he meant it. I had the best experience because of him of Austrian pastry. There were some hiccups with bookings which were due to language mistranslations which he resolved immediately. He gave me bathing suit recommendations (because the pool didn’t sell any) and the best Christmas market recommendations, because I deserved better experiences than the average one in front of the hotel. Karim goes above and beyond as a concierge for hospitality; I needed a phone charger, and it wasn’t charged out of the box, when I came down later it was all charged ready for me, because he is prepared. He recommended an orchestra show (at best music hall where Vienna does New Year’s concerts that go for 10,000 Euros on the Black Market). I was very impressed by his thoughtful recommendation. He made small talk that made me feel welcome and seen by asking about my story; I was traveling alone at Christmas yet I had the most amazing time because of Karim’s recommendations and gestures. He genuinely cares for guests: He switched out tour guides because I was uncomfortable with a third-party guide, which he didn’t need to do. I know that no matter who the guest was and what they needed, Karim would deliver his 200%. Karim’s exceptional service is the reason why I will choose Park Hyatt over other hotels everytime and will fully recommend this hotel and Hyatt to friends, family and strangers. I hope he gets recognized by Hyatt for his impressive work. There is no request too ridiculous for Karim, he always tries his best for guests.

We stayed at the Park Hyatt for 2 nights.We were gifted a GOH, so we were treated like Globalists, which really made our stay phenomenal. We arrived around 9 am and checked in. We were upgraded to a king deluxe room (even though the hotel was at capacity). They apologized that our room wasn't ready yet, and initially told us it would be ready around 1. (It ended up being ready before 11 am.) I wanted to freshen up before going out to explore. So we were taken down to the spa changing rooms. The location of the hotel is wonderful. There was a great Christmas market right in front. There were also restaurants and lots of shops including all the fancy places. It was so easy to walk to most places from the hotel. Our room was beautiful with very high ceilings. The room was huge. There was a desk, king bed (very comfortable), seating area, and the mini bar and coffee station. We also had a walk in closet. The bathroom had a shower, tub, two sinks, and fancy bath products. We got a free bottle of sparkling wine bc I told them it's our anniversary. On our first morning, we had to leave early for a tour, which meant no breakfast. My husband called down that morning and within 20 minutes, we had a bag waiting for us downstairs with coffee and pastries to go (free of charge). We did go to breakfast on our last morning. Huge assortment of food on the buffet, as well as a menu (eggs benedict was amazing). They also had mimosas. Before checkout, we did go down to use the pool and sauna. It was so relaxing. You cannot miss the pool, even if just for a quick dip. Everything was gorgeous. We got a late checkout (we were able to stay til 4 but we left around 1:30 pm). I would 100% recommend this hotel. The staff was incredible.