Hotel Schani Salon

Finding the hotel is not easy since it does not really have a “hotel entrance” but just a sign. Once you arrive, you need to press the bottom so that they open the door for you. Then take the elevator, which is an antique, and once you arrive, it looks like a bar. There is a coffee machine that offers free coffee and croissants. Reception is not warm but efficient. You have to let them know if you want your room cleaned otherwise they won’t do it. Room was dark even during the day. No toiletries offered, no slippers, shower cap, etc. There is a Nespresso machine but since there is a better machine at reception we did not take advantage of it. Reception area is lively. Upon leaving, the girl working that shift was nice for a change. She helped us with identifying the right train station and where to call the Uber. The best aspect of this hotel is the location hands down. Otherwise, it is highly overpriced for what it offers.

Good hotel located in the center of Wien. Our room was dusty but confortable. No bootle of water availble in the room but you can buy one of 0.33l for 3.7€ ...

If you like boutique hotels and being in the middle of shopping and cool neighbourhoods, this is the hotel for you. The only downside was the insanely expensive breakfast. Superfriendly and helpful staff and lovely rooms.

To cut the long story short. This stay ended with a great disappointment! We booked this hotel for 3 nights, more or less it was ok. However, it is unacceptable not to have room housekeeping for the last day. We've been out of the room the whole day, except for an hour after lunch. We came back after dinner to find the room dirty and untidy. We will sleep in an untidy room, without proper facilities, s for the next morning, as we will leave early for our trip back. I felt pity for the young receptionist. No managers available. No usable options were given, not real empathy for the situation. If you can not provide basic services, then what is the purpose of your business?

Excellent hotel in a very convenient location-easy walk to the most tourist attractions, museums and Christmas markets. The room was nice with comfortable bed and very clean bathroom. The staff is polite, very friendly and helpful. There was a Nespresso machine in the room. The breakfast was lovely. Metro station is outside the door.

My partner and I booked to stay at the Hotel Schani Salon based on the online reviews for a long weekend in Vienna, We decided to book the Hotel Schani Salon as all of the reviews seemed overwhelmingly positive! I wish I had viewed some of the photos online, however the reviews where so positive on here and other sites that we decided to book. We stayed for three nights with our room including the buffet breakfast, For anyone considering booking this hotel, Please be aware that "hotel" should be used to describe this accommodation very loosely, It is more like a serviced apartment. The building of the hotel is located in the centre of the shopping high street of Vienna which is incredibly busy and noisy, The hotel is actually on only one floor of a shared communal apartment building with a shared entrance, lift and stairs and you are sharing this with other residents and people, The hotel is on one floor of this building with the reception, lobby, bar and breakfast area the same room with the guest rooms adjacent to this room. When booking we had chosen a city view room (Not realising the view was of Pull & Bear and would be unbearably noisy to the point we couldn't sleep due to the noise from the busy high street outside, We where unaware the rooms would be on this level when booking), The room was also very small, narrow and claustrophobic. Due to the issues with the noise and the fact we where unable to sleep, We spoke to the hotel reception and asked if we could move rooms for the remaining two nights of our stay, We where then told by the receptionist that it was not possible to move rooms due to being fully booked, however there was an alternative room for the next two days which we could be moved to in the morning, We then re-packed our belongings and bags ready to move rooms the following morning. The following morning came and we where then told by a different member of staff that there was no alternative room available and they suggested we try using ear plugs which we didn't feel was a particularly helpful suggestion, We went back and forth and where told the member of staffs "hands where tied" despite us being told there was another room available for us. We then had to contact American Express Travel who we had booked the stay through to try and find a resolution and alternative accommodation. American Express then contacted the hotel and where able to resolve the situation on our behalf with a different room being allocated, however this meant having to check out at 10am and check back-in to the newly allocated room at 3pm, which meant for 5 hours we essentially had no room. We where also extremely disappointed that this was only resolved once American Express had contacted the hotel. We where allocated a different room which was at the back of the hotel and quieter, Our stay was unfortunately full of issues, The first room had no shampoo and only hand wash in the shower, We also found the breakfast offering extremely disapp