smartments Wien Heiligenstadt recensioner

Först och främst fungerade inte de elektriska apparaterna. När fläkten var trasig var kundtjänstnumret oklart. Eller så lovade de att någon skulle komma för att reparera den, men ingen svarade mig alls medan jag väntade i rummet. Ingen kom upp. Eftersom det inte finns luftkonditionering måste jag sova med fönstret öppet. Däremot väcks jag av bilar på vägen klockan 05.00 varje dag. Vädret har varit varmare den senaste veckan, och det är många myggor. När lamporna tänds är hela taket fullt av mygg Det mest överdrivna är att det flyger in och kvittrar. Jag fick mer än 10 bett på mina armbågar och vrister en natt jag ringde kundtjänst för att fråga om det fanns någon metod för att bli av med myggor, eller en elektrisk myggsmällare. Kundtjänsten sa att han inte kunde göra något. Det städades en gång i veckan, och ännu mer bisarrt, det kom vid 8-9-tiden och gästerna kom in innan de kunde svara. Det var väldigt pinsamt, så jag var tvungen att säga att jag inte skulle rengör den nu. Även efter rengöring har de nya lakanen fortfarande lukten av oljekonsumtion som mäns feta hud Efter att ha bytt säng tre gånger finns det inget kvar att byta ut.

Så fort vi anlände på nyårsdagen berättade fastigheten för oss att det inte fanns något varmvatten och att de skulle ge oss 30 % tillbaka på varje dag för de dagar som det inte fanns något varmvatten (dvs. under 3 dagar) och de gjorde det. inte ens återbetala oss, i alla fall efter incheckning går vi upp och det finns hår på sängen, så det finns ett problem där också, i slutet av dagen rekommenderar jag det verkligen inte, det enda bra är läget nära tåget och spårvagnen som tar dig till centrum

Very close to M4 station. There is a supermarket next to the building. The room is very clean. The lady at the front desk is friendly and helpful.

Nice apartment just steps away from the U-Bahn station, all kinds of cooking stuff are provided. Comfortable big bed. The room is clean and big, excellent condition for a solo traveler. The hotel really relies on self-services, I did not meet a single employee, all the check-in/out work is done by yourself at the ipad in the front desk. Note that they do not provide slippers, shampoo, soap or toothbrush/toothpaste, so you better bring your own with you.

It’s so convenient and clean I will definitely come back here next time I’m in Austria

Convenient location near the metro, the rooms have everything you need for a comfortable stay, the room is clean. Good value for money

Great location right to the train station very convenient. Self check-in is easy! Only one issue here is the air conditioning doesn’t work at all. We were sweat and couldn’t sleep.

I stayed at this hotel twice within just a matter of days while having medical treatments in Vienna. The 1st was from 18-27 October '24 (9 nights) then again from 03-21 November '24 (18 nights). I must say that I am quite satisfied on both occasions altho' I would have appreciated it more, had I received an added cleaning service. Having stayed that long during each visit, it was a bit disappointing that the chambermaid showed up to clean only twice during my 2nd stay!!! Other than that, it is highly recommendable due to its great location and fair price. I will definitely return again in April for my follow up treatments.

The location、kitchen、 and cleanness are good, but the shower room design is not so good. the water flew over the toilet area when getting shower.

Great location clean and safe hotel , i wish they could have a a locker room in site

Self check in machine at the door easy enough. Didn't need the hotel app they suggested. I was able to see all the hotel facilities and services on the website before I booked which taught me about the hotel app and the laundry app, but after I've booked I can't find these webpages anymore. The app shows I'm in the check in phase the whole time, I'm not sure if it's because I only printed 1 card key but it lets you print 3. I'm suppose to be able to open room door with the app, but it didn't work, and the card key works but takes some time to detect and unlock the door. Cheap TV from a brand called Telefunken never heard of. Meant to be a smart TV that connects to Internet with YouTube Netflix and all but it doesn't connect. Wifi has a login page so can't connect Chromecast. There's a hand wash by the sink that's also meant to be used as shampoo and body wash. Best thing about this room is the water coming out of the shower is amazingly strong you can use it like a water massage. The kitchen stove is very compact there's 2 spaces but if you use a pot a pan together it doesn't fit right. 2 supermarket across the road, but beware it's closed on Sundays. Okay location next to the train and metro station, takes about 30mins to Vienna centre. Okay place to stay if you can get it for under 100euros. There were spiderwebs at the corner of the windows and a bug crawling on the wardrobe. Room service is once a week I think. There's no safe to lock your valuables. It's not bad but there are better places with better offers if you're paying more than 100euros.

Everything was good!

It’s a good location

Alojamiento bien ubicado, al lado del metro y de un supermercado. Habitación un poco pequeña pero limpia y suficiente para una estancia corta, además tiene cocina. Buena relación-precio. Recomendable!!