Vientiane Mekong Hotel recensioner

Svar från boendet: Dear guest,We're absolutely thrilled to hear that you really like our hotel! Your kind words are like music to our ears and a huge motivation for our entire team. We strive to provide the best possible experience for every guest, and it's rewarding to know that we've met your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Svar från boendet: Dear guest,We are extremely sorry for bringing you such a terrible stay experience. We are extremely guilty and remorseful for a series of problems you have reported.Regarding the unclean swimming pool, we have immediately arranged professional cleaning staff to conduct a comprehensive cleaning and disinfection of the swimming pool. In the future, we will also strengthen the daily supervision and maintenance of the pool hygiene to ensure that the water quality meets the standards and the environment is clean.In terms of language communication, we have realized the inconvenience this has brought to you. We will immediately organize English training for employees to improve their language ability and strive to enable more employees to communicate smoothly with guests in English and avoid similar problems from happening again.Regarding the problem that the phone cannot be used, we have arranged maintenance personnel to conduct a comprehensive inspection and repair of the guest room phone system to ensure the normal operation of communication equipment and facilitate your timely communication with the front desk and other departments.Regarding the breakfast not meeting your expectations, we deeply regret it. We will re-examine the breakfast dish settings and appropriately add some international-flavored foods while retaining Chinese cuisine characteristics to meet the taste needs of different guests.Your feedback is very valuable to us. It makes us clearly recognize the deficiencies in our work. We will work hard to improve and enhance the overall service quality and level of the hotel. If you are willing, we hope you can give us an opportunity to make up for this mistake. Once again, we extend our most sincere apologies to you. Wish you a happy life and a smooth journey in the future.

Svar från boendet: Dear guest, we are sorry to hear that you are disappointed with our hotel. We attach great importance to your feedback. Regarding the issue of outdated and poorly maintained hotel facilities, the hotel has experienced countless receptions, and the facilities inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of equipment and facilities. We will strive to improve the overall quality of the hotel, including updating and maintaining facilities such as swimming pools and gyms, to provide a better service experience. Regarding the fact that hotels mainly serve Chinese tourists, we are committed to providing high-quality services to guests from different regions. However, in some aspects, we may not have met your expectations, so we will pay more attention to the diversification and personalization of our services. For the issue of inconvenient location, we will also consider providing customers with more transportation guidance and convenient services. We apologize again for any inconvenience caused and hope that you will have a better experience when choosing a hotel next time!

Svar från boendet: Dear guest:Thank you very much for your high praise of our hotel! It is an honor for all of us to receive your 'excellent' rating.We have always been committed to providing high-quality and thoughtful service, striving to make every guest feel the warmth of home. Additionally, our hotel's prime location near the Itecc Big C shopping center offers convenience for your travel and shopping, which is exactly what we aim for.Your recognition means a lot to us and will motivate us to continue improving our service quality. We look forward to your next stay with us and promise to offer you an even more outstanding experience! Wishing you a happy life and everything goes well!

Svar från boendet: Dear guest,Thank you for choosing our hotel and sharing your feedback. We are glad to know that you appreciate our great location and the helpfulness of our staff. However, we sincerely apologize for the issue with room cleanliness that you encountered. We take your comments very seriously and have already informed our housekeeping team to address this problem immediately. We will enhance our cleaning procedures and supervision to ensure that such a situation does not recur. We hope you will give us another opportunity to provide you with a better experience in the future.

Svar från boendet: Dear customer: Thank you for your evaluation. I'm glad you think our place is perfect for enjoying the Mekong River and sunset scenery, and breakfast can also satisfy you. We deeply apologize for any issues with hot water and inadequate temperature regulation of the air conditioning. We will immediately arrange maintenance personnel to inspect the hot water equipment and conduct comprehensive debugging of the air conditioning system to ensure that similar problems do not occur again. We will strengthen management and supervision regarding some guests smoking on non-smoking floors and hotel bathrooms, strictly enforce smoke-free regulations, and provide a comfortable environment for guests who are allergic to tobacco. We highly value your feedback and hope to provide you with a more perfect experience during your next stay!

Svar från boendet: Dear guest: Hello! We apologize for the lack of drinking water and the inability to reach reception when you booked your executive suite. This is a serious omission in our service and has caused you great inconvenience. We will immediately check and replenish the drinking water in our suites, as well as conduct a thorough review and overhaul of the phone lines and reception workflow to ensure that this type of issue does not happen again. We value your feedback very much and will strive to improve the quality of our service in the hope that we can make up for the bad experience for you this time. Once again, I would like to express my sincere apologies and look forward to providing you with better service.

Svar från boendet: Dear family, I'm sorry I didn't get your 5 points. Before the guests check in, we always check in, clean the rooms and change the sheets, we will regularly ask a professional disinfection company to carry out cleaning and disinfection, and the same is true for staying. After receiving your feedback, we have already checked all the relevant rooms. It may be that auntie has done disinfection and cleaning, and the ventilation time is short, the smell has not spread out, the hotel has been training rooms, ahead of the window ventilation 24 hours, has been re-checked all rooms no smell. Your opinion has given us a great impetus, let us in the future service to continue to improve, innovation, looking forward to your visit again, we will serve you wholeheartedly!

Svar från boendet: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you were satisfied with our hotel.Our housekeeping team always endeavors to maintain clean and tidy rooms for every guest, ensuring that you can enjoy a comfortable and hygienic living environment during your stay. And our staff is committed to providing good service, with a warm and friendly attitude, ready to assist you with any needs or questions at any time.The great location of our hotel indeed brings much convenience. Whether it's for business trips or tourism, it allows you to easily reach various attractions or business districts, saving you valuable time and energy.Moreover, we are glad that you think our price is affordable. We strive to offer high-quality accommodation at a reasonable cost, aiming to provide you with excellent value for money.Your recognition is our greatest motivation. We will continue to work hard to improve and optimize every aspect of our hotel. Looking forward to your next visit and we will surely provide you with an even better experience. Wish you a pleasant life and all the best!

Svar från boendet: Dear family, I am sorry to give you a bad check-in experience, our hotel outside the network information marked the hotel location, you according to the navigation is completely accessible. In addition, you reserve our balcony bed room, we are also for you to arrange the corresponding room, of course, during the stay there is a problem can also directly contact the front desk, we 24 hours to solve the problem for you. We look forward to your return

Svar från boendet: Dear family: Hello! Thank you for choosing the Mekong Forever Boutique Hotel. We are very pleased that you have had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable advice to the hotel, we will continue our efforts to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!

Svar från boendet: Dear guest, we are extremely sorry for the extremely poor service experience we brought to you. All our front desk staff have received professional training. Perhaps during the communication process, we did not express ourselves clearly, which led to your misunderstanding. For whatever reason, we express our sincere apology to you here. We will strengthen the training of front desk staff. We attach great importance to the problems and suggestions of each guest. The hotel will also continuously improve to provide guests with a more perfect stay experience. We look forward to your next stay and understanding of our improved results. Wish you a happy life!

Svar från boendet: Dear guest,thank you so much for your kind words! We're truly delighted to hear that you think our hotel is very good. Your satisfaction is our top priority, and we'll keep working hard to maintain and improve the quality of our services and facilities. We sincerely hope you'll choose to stay with us again in the future and have another wonderful experience. If there's anything else we can do for you, please don't hesitate to let us know. Have a great day!

Svar från boendet: Dear guest, thank you so much for your "nice" evaluation! Your recognition makes us full of energy all day. We will continue to work hard to make every encounter as beautiful as your experience this time. Looking forward to meeting you again!