Athenee Hotel Vientiane

I recently stayed at Athenee Hotel and, unfortunately, my experience was far from satisfactory. Mixed feelings about the staff. The check-in person was clueless, didn’t speak English/unable to communicate, and was busy playing games on their phone. Other staff were more communicative, but the initial experience was negative. We requested airport pickup twice before arriving, but got no response. The room was dirty with dead flies and hair. The water was cold, and WiFi only worked temporarily after we complained. The last day (after two days already with no hot water) we had also no tab water so NO WATER AT ALL!!! After sharing our anger - all we got was laugher and „apologies“ but nothing to make the situation better… we even had the impression they don’t take us seriously… No room service or drinking water was provided. The location is okay, but breakfast was poor—just eggs, sausage, and dry toast. After asking, we got some bananas. No coffee or drinks were available. The atmosphere was cold and unwelcoming. We felt unwanted throughout our stay. We had better service in $8 hostels. Overall, not worth the money and wouldn’t recommend. Stay away from this place! Only plus was the spacious room and comfy mattress.

The hotel is not easy to find: LOCA app for local taxis does not see this hotel so the passengers must pin the location on the map themselves. The entrance is not really representative - guests have to enter the "Mister Donut" shop which has predominant sign over the door while the information about the existence of the hotel in this place is just a banner on the pavement. The room price includes a breakfast but it is served from 8 am which makes it impossible to get for someone who must leave at this time (please note that many hotels serve breakfast from 7 am) Finally, in the description of the rooms there is no information that the rooms have actually NO hot water which - for some guests - might make significant difference. The staff speak very little English so any more sophisticated communication (beyond "Good morning") must be performed using translator apps.

No frill . Clean and bright room . Breakfast on menu , good . Near Airport bus route

Condo type hotel perfect for a few days. Very comfortable bed. Just a little dull and boring. Location is very good and convenient

Hotel is under renovation, there is a construction works in neighboring rooms. Electricity has been shut down twice while i was staying in room.

good, new hotel and great location for business

Terrible place to stay. Lousy room had to change a few times even though its supposed new. Not working hot water, aircon and smell in the toilet. Not recommended

Clean, Nice service. Not too far from downtown

Good service bad location can't find a parking space