Gästanvändare
21 september 2024
The booking/ reception staff were rude, unhelpful and unfriendly via email and in person. When we changed from three guests to two one month out, they refused to reimburse any money, saying we had been allocated a big room. This didn’t seem fair given they only needed to supply linen, towels or breakfast for two people, we would have been happy in a smaller room, and I gave them plenty of notice. I would have cancelled when I received their unfriendly response but they do not refund once you have paid (and they ask for payment a long time in advance). The hotel is aligned with the Rota Vicentina walk which is why we booked but it doesn’t have the warm character or welcoming feel of other places we stayed along the way. It’s expensive too. My advice: Look around for something cheaper that has more character and a flexible cancellation policy. If you do book, read the fine print.
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