Podere Castel Merlo Resort

I wouldn’t go here again. The room is fine and and everything you would expect. But the service from the hotel is utterly lacklustre. It’s almost as if they don’t expect to actually have any guests overnight. They’re much more set up as a restaurant with rooms attached. One day, we came back looking forward to a swim only to be told that a guest was having a birthday party and had effectively taken over the entire pool. We had to ask for service every time we wanted something. I had to ask for someone to come to the lounge to make a drink, I had to ask for someone to take a coffee order at breakfast. We were there on a Monday and there was just no one at all: no bar staff, no restaurant staff to serve dinner. Appalling. The town is hideous, with no redeeming features, so you’re trapped in the hotel unless you want to drive to one of the nicer lakeside towns. I don’t doubt that, for the money, we could have stayed somewhere that actually cared more about guest experience than hosting conferences. Really disappointing.

Lovely old castle, but with huge modern rooms, great restaurant for dinner, big breakfast choice, helpful staff, glass of bubbly on arrival a nice touch, secure parking for motorbikes / nice cars + level smooth access in to the property for low cars. Perhaps needs a few more sunbeds, or to limit pool use to hotel guests, was quite busy, but many left pool at 5pm and didn’t stay at hotel.

Beautiful structure, exceptional service!

Such a beautiful property!

Abbiamo avuto il piacere di cenare al ristorante dell’Agriturismo Castel Merlo e l’esperienza è stata semplicemente eccezionale. La location è incantevole: immersa nei vigneti, curata nei minimi dettagli, con un’atmosfera elegante ma rilassata, perfetta per una serata speciale. La cucina è creativa ma rispettosa della tradizione, con ingredienti di altissima qualità e presentazioni curate come vere opere d’arte. Ogni piatto era un perfetto equilibrio di gusto, stagionalità e raffinatezza. Un ringraziamento particolare va al maître Umbro, che ha reso la nostra esperienza ancora più memorabile. La sua professionalità, discrezione e profonda conoscenza dei vini (prodotti direttamente in loco) hanno accompagnato ogni momento con classe e attenzione sincera. Umbro ha la rara capacità di farti sentire accolto senza mai essere invadente: un vero valore aggiunto al servizio. Torneremo sicuramente, magari anche per un soggiorno. Complimenti a tutta la squadra!

Wir haben einen traumhaften Geburtstag gefeiert! Alles wurde perfekt arrangiert und wir durften völlig unbeschwert den Tag genießen. Vielen Dank an das gesamte Team und an Jennifer, die uns als Event-Managerin begleitet hat. Wir kommen gerne wieder!