Gästanvändare
21 februari 2025
We spent a couple of days at Dune Eco Village, and as always, the stay was comfortable, and the property was in excellent condition. I would love to return many more times. However, there were a couple of unusual experiences that I feel are worth bringing to the attention of the concerned team. First, Mr. Umapathi, who I presume leads the team, exhibited some actions that felt somewhat forced and unnatural—such as singing and attempting to engage in conversation. While hospitality and engagement are appreciated, these interactions felt a bit overdone rather than organic. Second, during checkout, I received a call from the lobby at 11 AM as a reminder. I requested 10 more minutes, assuming it was a standard notification. Exactly 10 minutes later, someone knocked on the door to check if we were ready to leave. When I said not yet, another person arrived shortly after with the same question. This repeated follow-up felt frustrating and intrusive, especially at a luxury resort. When I asked those at the door who had sent them, they informed me it was Mr. Umapathi. If there was a strict checkout deadline due to room preparation for the next guests, I should have been informed in advance so I could plan accordingly. However, I am quite certain that no one was scheduled to take the penthouse immediately after our departure as it was checkout on weekdays
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