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Verifierade recensioner
Läge och interiör9.7
Bekvämligheter9.6
Service9.7
Renlighet9.7
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Anonym användare
Strandvilla med pool
Bodde på okt. 2024
Res med vänner
5 recension
7.0/10
Publicerades 10 nov. 2024
Fin utsikt och plats om du bor vid sunset pool water banglow. Rymligt, rummet var mycket rent även om poolen behöver mer rengöring och luftkonditionering (vatten droppande). En del personal är vänliga och hjälpsamma, tack vare Firdaus för att hålla rummet rent och restaurangpersonalen Sagar, Azizah och Chaminda. En del personal var rasistiska mot icke-vita med dubbelmoraltjänster. Vår värd, han gjorde sitt bästa, vilket kräver förbättring. Bokning av aktiviteter var ett krångel för oss på grund av bokningsgränsen även om resorten var 98% ockuperad (?). Resorten är inte muslimsvänlig, serveras fläsk och alkohol öppet på restaurang. Inte rörelsevänlig resort, var beredd att gå överallt, 200-300 m enkel väg till restauranger, 300-500 m enkel väg till vattenaktiviteter, bar och reception. Ingen buggytjänst (men du kan upprepade gånger begära fördel från din värd och receptionist varje dag och vara beredd att vänta cirka 15 min-1 timme) och ingen cykel. Pågående dragkamp med värd och mottagning för att lösa gästernas behov och problem. Receptionist/huvudbokning måste förbättras och tillhandahålla tydlig kommunikation istället för att upprepa samma svarsinnehåll
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Tack för att du valde Sun Siyam Vilu Reef som din semesterdestination och tack för att du tog dig tid att dela din upplevelse på Trip.com. Vi är glada över att höra att du lyfte fram vår villa och skönheten i vår paradisö. Jag kommer att dela dina vänliga komplimanger till Ferdous, Sagar, Azizah och Chaminda för deras väl utförda jobb. Vi är kända för vår enastående gästupplevelse, och din situation är långt ifrån våra vanliga höga standarder och företagsvärderingar. Låt mig be om ursäkt för den obekväma upplevelsen, och vi kommer att sträva efter att göra det bättre. Vi har vidtagit följande procedur för att säkerställa att detta inte händer igen. Med vänliga hälsningar, Thaha YoosufResort Manager
Svar från boendet: Dear Guest,Thank you for choosing as your holiday destination in the Maldives and writing such a positive review on Trip.com. I'm so glad to hear that you enjoy our products, and services. We look forward to welcoming you back for another unforgettable experience. Sincerely yours,Thaha YoosufResort Manager
Svar från boendet: Dear Zhizhi,We're happy to hear your stay at the Sun Siyam Vilu Reef was excellent. It was a pleasure to learn that you had an enjoyable time throughout your vacation. We aim to give every guest exceptional personal care and make them feel at home. I appreciate you recognizing the outstanding level of service and Maldivian hospitality that my team provided.I will surely share your appreciation to Boni for making your holiday special. We look forward to welcoming you back for another unforgettable experience. Sincerely yours,Thaha YoosufResort Manager
Svar från boendet: Dear Guest,We were happy to hear that your stay on our island paradise was enjoyable. We aim to deliver you the best level of customer satisfaction while maintaining the quality of our products. We also really appreciate having the most incredible team, always ready to offer exceptional and awe-inspiring customer service.We appreciate your kind words, especially to Boni and Solo. It makes me happy to know that you found my team to be incredibly welcoming and had such a positive impact on your entire stay. We will be pleased to welcome you back to our lovely island for yet another unforgettable vacation.Sincerely yours,Thaha YoosufResort Manager
Svar från boendet: Dear gzboystar,Thank you for choosing Sun Siyam Vilu Reef as your holiday destination. Thank you for taking the time to share your experience on Trip.We are thrilled to learn that you highlighted our villa and the beauty of our island paradise.We're excited to see you again, and you can be sure that we'll go above and beyond to meet your expectations.Sincerely yours,Thaha YoosufResort Manager
Gästanvändare
Strandvilla
Bodde på sep. 2024
Par
2 recension
10.0/10
Enastående
Publicerades 11 dec. 2024
管家也很友好 非常棒
Översätt
Svar från boendet: Dear Guest,We are delighted that your stay with us was incredible. The warm words you left regarding my team's hospitality service will certainly leave them extremely pleased.We look forward to welcoming you back for another unforgettable experience. Sincerely yours,Thaha YoosufResort Manager
Sky Cao
Strandvilla med pool
Bodde på maj 2024
Familj
32 recension
10.0/10
Enastående
Publicerades 7 juli 2024
房間大,服務總體滿意
Översätt
Svar från boendet: Dear Sky High,We are incredibly grateful that you took the time to leave us a 5-star review.We are delighted that you had a wonderful experience staying with us and appreciate our villas and our team's Maldivian hospitality. We look forward to welcoming you back for another unforgettable experience. Sincerely yours,Thaha YoosufResort Manager
Guo n
Bodde på apr. 2025
Par
10.0/10
Enastående
Publicerades 9 maj 2025
The room staff here wereattentive and kept the room very clean. It was a beautiful and enjoyable journey.SURANGA is a very responsible staff andcleans the room very cleanly.The room staff here wereattentive and kept the room very clean. It was a beautiful and enjoyable journey.SURANGA is a very responsible staff andcleans the room very cleanly.
Översätt
Svar från boendet: Dear guon2025, Thank you so much for your kind words and for taking the time to share your experience with us. We are happy to hear that you had a beautiful and enjoyable journey. It is great to know that our Housekeeping team contributed to your comfort and that Suranga stood out with his attentiveness and high standards of cleanliness. We will be sure to share your compliments with him and he will be proud to know his efforts made a positive impact on your stay. We hope to welcome you back for another memorable stay in the future. Sincerely yours, Thaha Yoosuf Resort Manager
Denis B
Bodde på mars 2025
Familj
10.0/10
Enastående
Publicerades 13 apr. 2025
It was our 1st time on Maldives and it was amazing. I have never seen such beautiful nature, the ocean is the best in the world, it’s so clean and blue, you can’t believe that it’s real. Sunsets are so amazing and unreal. After vacation on Maldives I feel recharged and full of energy. It’s a best place on our planet. And of course our hotel was perfect. We would like to say thank you to the staff of Sun Siyam Vilu Reef and our personal host Niyaaf. You made our vacation seamless and perfect. Level of service was very high , meeting at the airport and transferring to the beautiful lounge at TMA airport , check in and staying at the hotel was perfect. And would like to say thank you to Niyaaf for upgrading our villa for free. The island is so nice and green, sandy beaches are so nice and clean. We liked so much our villa 122, it was placed on island in the surrounding of beautiful trees with a lot of shadow, with private garden and access to the beach. I would recommend villa on the island , not on the reef, as there is no shadows there. We stayed at this place for 8 days with baby 2 yo. This hotel is perfect for kids. Travel time from airport Male to Sun Siyam vilu reef is 40 minutes by plane , and it worth to take a plane and spend 40 minutes flying and watching beautiful islands on your way. We definitely will come back. We liked this place so much. It feels like heaven on earth , like virtual reality , it’s can’t be real , but it’s real
Översätt
6/12
Catherine F
Bodde på mars 2025
Familj
10.0/10
Enastående
Publicerades 13 apr. 2025
I had an amazing stay I will never forget. I loved the the whale shark expedition and Also was extremely helpful. Shayan was amazingly helpful and I really appreciated all his help he made our stay so much easier. Sujita was lovely she always rememberes our orders. Ishmael was great help on the boat. Chaminda was an amazing chef all of the dishes were amazing. He was very friendly. All of these lovely people made us feel so welcomed at Sun Siyam Vilu Reef. These people all stood out to me. I would like to thank everyone working at Sun Siyam Vilu Reef for making our experience the best of the best. It is truly at 5 star resort.
Översätt
6/12
EugeneKryukov
Bodde på mars 2025
Familj
10.0/10
Enastående
Publicerades 29 apr. 2025
The best price/quality ratio ! Have been to 8 resorts in Maldives Liked : Almost everything Staff is perfect , especially Amith at the main bar Terrace near reception bar is the best place I’ve ever been in Maldives. The best open-air cinema on the planet Just few advices after visits of 8 another resorts in Maldives: 1. Poor ice cream 2. They need to hire one man who will make fresh juices and fresh fruit plate by himself. 3. Please, put a basket to clean legs off the sand also at the front of the villa )
Översätt
Svar från boendet: Dear EugeneKryukov, Thank you for taking the time to share your feedback following on your recent stay with us. It is rewarding to hear your praise for our team, and we will be sure to pass on your compliments to Amith and he will be pleased to know he made such a positive impression. We appreciate your suggestions and take all guest feedback seriously, as it helps us to continually enhance and improve our services. Your input have been noted and shared to the relevant departments. We hope to welcome you back in the future. Sincerely yours, Thaha Yoosuf Resort Manager