Mercure Chantilly Resort & Conventions

We attended a conference recently at your hotel, and even so many things were very nice, other aspects were not so. The hotel itself is immaculate, views terrific, indoor and outdoor pool & sauna great, conference facilities top notch, ample parking. The biggest downside was the price vs service. We stayed in the Golf and sofa room at £280 which for what it is is simply overpriced. The room is nice and bathroom too, just the setup was a bit clunky, Biggest disappointment is the 2 single beds in the large bed, feels a bit makeshift.. but very comfy I have to say. Breakfast and lunch were overall delicious with ample options so kids happy :) Dinner was disappointing and vague though; very confusing menu and you really cannot sell a risotto when there is no risotto in it. Fish and Chips very greasy. And again overpriced for what it is. On checkout we expected an itinerary so we could check a few things though just the final bill. Same at restaurant... My biggest complaint was that the hotel was way too warm. Sitting in the restaurant became unbearable at times.. is there no aircon? I think there is some work to do if you want to cater for international clientele with conferences. Lower the prices and less smoke and mirrors please. But overall a pleasant experience I do have to say

The hotel is very well located and to be fair the reception and bar are quite nice. But where to start? First upon checking in our room we discovered a big and sticky (apologies for the details) urine stain on the toilet seat. I then took a picture to show the receptionist, and his reaction was only to say "Let me see if I find someone to help, all housekeepers are on break", no apologies and no care in the world expressed. I then informed him we would be out the whole day so they had plenty of time to get it sorted...Back 4 hours later and the urine stains are still there... A kind receptionist upgraded us to a different room (she was very helpful), but that "privilege room" had a bathroom door broken, iron broken, tissue dispenser that fell out of its socket... definitely not a room I would have pay a premium to have. From an F&B perspective, the room service charges 5 euros per delivery!!! So if you order a wine glass at 7 euros it will cost you 12 euros (that is just crazy). On top of that, the restaurant (which is quite nice) is overly expensive (most items between 30-40 euros). In summary, this property is well located, great potential but definitely not well managed at the room and housekeeping department level.

This is the most luxurious Mercure hotel we have ever stayed at. It is a big place located right on a golf course and very close to the chateau at Chantilly, yet it still feels like you are out in the countryside here. The room was large and comfortable. The check in staff were extremely friendly and helpful, our clerk even walked outside with me to show me where to park and where the spa was. This is a great hotel.

Nice moment in a castle Very good réception, clear explanations, external swimming pool very nice when wheather not so good , restaurant with an amazing view in the evening, original menu multi choices for starters and dessert and prices very correct, amazing choice of cheeses. The only bad point is sauna and hammam not at the level (only 3 seats for each), 2 showers and few possibilities to hang towels or sit down, it s not enough for a big hôtel with so many bedrooms. Global feeling very good, walk all around by foot (polo matches 20 min, chantilly castle 40)

the surrounding is wonderful with the golf course and the forest nearby and a great park also the staff very nice especially Léa at the desk upon arrival very accommodating and Sabrina... and also the pool inside and outside and the facilities

Great hotel in brilliant location This is a well positioned hotel in the beautiful town of Chantilly to the North of Paris. We used it as a base to visit Paris for the French Open tennis. It was our second stay and we would return for a third. The hotel has a large footprint, rooms are very large and well furnished. Everything is good, food is excellent. Service impeccable. Points for improvement: 1. The Aircon barely works in the rooms 2. The curtains don’t block the light from the windows so the room is light from 5am. This is a problem in so many hotels. It’s so fundamental - achieving good black out - and yet only a minority of hotels get it right, often the budget ones ironically 3. The gym is very poor with only four fitness machines, no weights or weights machines. For a huge leisure orientated hotel with a golf course and pool the lack of a gym is a bit odd 4. There is no mirror above the desk where a woman can do her make up. Again, such a common problem in most hotels But overall this is a good hotel often available for a good price in a stunning location.