Club One - Virar

Absolutely dreadful from the start . We booked 5 rooms between us . Door room access. Swip.did not work . Room safe did not work after attempts by staff to fix . Curtains fell off when trying to open them . Electric socket outlets would not work . No change of towels after being there for a week or bed clothes. No fridge in room as stated in accommodation Hotel would not except debit MasterCard. Had to pay cash . Then they had no change so had to leave the remainder as a tip After paying cash they would not give a breakdown or receipt . With exception of two staff members Rodger and Milan the other staff where where corrupt and bulling to other staff members. . They tried saying I had not paid my bill when leaving even though would not give me a receipt after paying in cash . After me and my friends travel and stayed here . I would not recommend what is stated a 4 star hotel. I will add the food and dinning area was good quality . But once again staff could not help themselves. If you stay at hotel you are given 20 percent discount as advertised On food as a gust . When telling staff this they make out they don't understand. DONT STAY HERE .FEEL SORRY FOR A FEW HONEST Quality MEM BERS OF STAFF THAT WHERE BULLIED SHAME ON YOU CLUB ONE

Room was good. There was loud music played till late in the night. I could not sleep. Parking area was not maintained well.

The location and ambiance was very good. The restaurant offered good food. The room was big and clean. Negatives - there was no one at the entrance for security check or parking assistance. They did not provide enough quantity of dental kits, towels, etc. As per no of persons staying in the room. Tea, coffee sachets were given but the stirrers were missing. Lifts had no backup for power cuts. We had to use stairs.