Dolphin Hotel

We stayed at Dolphin hotel from Jan 1 to Jan 3. We booked 2 rooms through their website as it mentioned competitive prices. When I checked in, they told my booking was not a complimentary breakfast package. I requested them to provide me the complimentary breakfast because I checked in later than 12 pm and going to checkout the second day early morning 3 am. Unfortunately the front desk person blatantly refused to entertain my request. They were quite direct and did not to even consider. I did not pursue this further. I also requested connecting rooms if possible while booking but that also was rejected. The second day I asked the front desk to prepare the bill since we were checking out by 3 am. The lady initially offered to pack sandwiches as complimentary but later realized that I did not come under the complimentary package and apologized and reverted the offer. At least they should have gone ahead with the offer which would have changed my opinion on this traditional hotel. I think the customer service and empathy needs to be improved a lot. I also realised if I had booked through other travel portals the cost is less plus complimentary breakfast included. So if anyone wants to book rooms at Dolphin I suggest to review other portals and then visit their website. Otherwise the room and facilities were good. Paid breakfast variety was quite limited. Request the management to be dynamic in customer service and not to be rigid to create a wow experience for customers.

It's luxury hotel in visakhapatnam my first preference is this hotel only ,this hotel located at beach side , we have enjoyed at the beach , vista brackfast is very nice , and we got grand welcome for check in front office staff all are very professional and helpful thank you so much each and every one

I recently stayed at this property with my family and had such a wonderful time. The location, ambience, service, hospitality and food is great. I especially really enjoyed their dinner buffet. Mr. Rao at the reception was very helpful is planning our itinerary. Indeed an absolute gentleman he is! Over all a great stay and highly recommend it!

Great ambiance, rooms are very neat and hygienic. Very spacious rooms. Great service, all the staff are very cooperative. Pool is well maintained. Food is good. Couple friendly. Offer many varites of food item. Breakfast buffet is worth.

Very good hotel .... Nice swimming pool.... Good food...... My room was fantastic full of Happy with your services, ..... because of i hav stayed in the full of grannery and iam looking to near the beach , Next visit come to with my family.....

We celebrate half saree faction at Dolphin Hotel,We really loved food and service. The ambition of Vasundhra banquet hall, I love the place, food was out standing evry meal we had was full of flavors and come to banquet team really amazing service given by dp srinu, rambabu, bangarunaidi, k. Srinu, thanks to team Dolphin