Hilton Garden Inn Visalia

Rooms were fine, but the service is terrible. I work a little later and stay at Hilton Garden Inn for my travels due to the restaurant on site that allows me to come back and enjoy a meal before turning in. To my surprise, the restaurant had closed early and I was unable to get service. After sitting down the waitress took her time getting over only to tell me that the kitchen was closed early tonight as the manager allows that when they aren’t busy. Not very helpful for those of us who work later. Then the staff started laughing at my situation. Very disrespectful. Of all the Hiltons I have stayed at, this is the only time I have ever experienced this level of dissatisfaction.

The hotel was just fine overall, but for a brand-new property, I expected better attention to detail. There were several small discrepancies in the room, and the shower wasn’t clean, which was disappointing. The biggest downside is the lack of an electric car charger, something that should be standard for a new hotel. Instead, I had to drive to the nearby Wyndham property to charge my vehicle. Honestly, I should’ve just booked there in the first place.

Stayed one night while in town on business. The hotel seems relatively new. It’s close to the highway. The bed was pretty hard with either a pancake or a skyscraper foam pillow option. This hotel no longer offers bar soap, if that matters to you. When I went to bed I cranked down the air conditioning down to 68 (the lowest it will go) and woke up at 2am dying as the room temperature was 77 degrees. I got up and made sure the thermostat was set correctly. It was. So, I shut it off and turned it back on hoping it would reset itself or something. Needless to say, I didn’t get much sleep. I won’t be staying here again.