Gästanvändare
31 januari 2023
The management ruined an otherwise wonderful week spent in Croatia/Bosnia. We were city hopping, sleeping one night in each town. We booked a night at Scala D'Oro, a few hours before arriving, for one night. When we entered our room, we realised the a/c was not working - in fact it was blowing on 28.4 Celsius, the TV was not even plugged and there were tangled wires coming out from behind it, mosquitos, and crawling insects on the bed and the carpet, and the liquid soap dispenser over the wash hand basin was empty. Reported all this to the receptionist who tried to calm us down by saying they have an 'engineer' coming next morning to see to the a/c - we were only there for the night and I can never justify their having accepted the booking if they were facing this problem. But apart from the a/c which seemed to be beyond their immediate control, they made no attempt to rectify any of the other shortcomings.
Översätt