Spa Resort & Hotel Vrnjačke Terme

I have visitied with my son the termal pools and spa of this hotel in Vrnjacka Banja. We expected much more since they represented this place with great photos. The structure isn't new but it's also not very well taken care of. It's not very clean, the pools are much smaller that represented and overall experience is poor. Waterslides they offer are few and decent but there are no lifeguards to take care of safety issues.

Starting off the spa center was not clean where more than half of the massage fountains didn't work. In addition to this the outside Cafe didn't have utensils for meals. What set us off the edge though was that upon entering we parked in the downstairs garage (price was no where to be written and no where did it say guests only) and were led in by a worker. Later when returning the garage was closed and we went to the reception to ask what was going on. The staff and specifically the manager were rude, inconsiderate, and arrogant. To top it off the invoice which was handed out had false information written such as name (wrong last name), check in and check out date (said I stayed overnight), room number (was not a guest at the hotel), and the issuer of the invoice was false (was a woman but on the invoice was a male name). To continue we were also overcharged at the enterence and had to pay parking 8x more than the original price. If you end up going all I have to say is good luck.