Gästanvändare
14 december 2024
Overall Experience My stay at the hotel was generally good and well-balanced for the price I paid. However, there were a few issues that left me disappointed. Staff Communication The hotel staff has very limited English proficiency. In fact, some of them relied on translation apps to communicate with guests. While I understand language barriers can exist, I believe learning basic English phrases and vocabulary should be a minimum standard for a hotel aiming to cater to international guests. Additional Blanket Request On my first day, I requested an extra blanket for my room, and it was provided without issue. However, when I wasn't feeling well later during my stay and struggled to control the room temperature with the air conditioning, I asked for a second blanket. The receptionist couldn’t clearly explain why I was required to pay for an additional blanket. The translation app they used stated, “We already gave you one blanket; for the next one, you must pay.” When I asked why there was a charge, the staff member couldn’t provide a clear answer. I also couldn’t get clarification on whether this charge was for purchasing the blanket or a refundable deposit. Ultimately, I left without a second blanket, as no resolution or proper explanation was given.
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