159 Thùy Vân, Phường Thắng Tam, Thành phố Vũng Tầu, Bà Rịa, Vung Tau, Ba Ria-Vung Tau Province, VietnamVisa hotellinformation
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Gästrecensioner
9.2/10
Utmärkt
161 recension
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Verifierade recensioner
Läge och interiör9.2
Bekvämligheter8.9
Service9.2
Renlighet9.4
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Negativa recensioner(7)
WandererBen
Rum Heritage Deluxe King
Bodde på mars 2025
Par
5 recension
10.0/10
Enastående
Publicerades 8 apr. 2025
Such an amazing luxury hotel in town , no words can explain how amazing everything was
Will come back again sure
Översätt
Svar från boendet: Dear Mr. WandererBen,The Imperial Hotel Vung Tau would like to sincerely thank you for taking the time to share your experience during your stay with us. We are delighted and honored to know that you enjoyed and truly relaxed with the amenities at The Imperial Hotel Vung Tau. Your feedback is a great motivation for us to continuously provide joy and the best service to our guests every day.We eagerly look forward to welcoming you and your family back for even more enjoyable experiences.Sincerely,On behalf of the Hotel Management Team
KRD
Rum Heritage Deluxe King
Bodde på nov. 2024
Familj
52 recension
10.0/10
Enastående
Publicerades 27 dec. 2024
Great hotel. Perfect for Xmas. Lovely Xmas tree and decorations. It’s a shame they were doing so much construction in vung tau when we were there but we still really enjoyed our stay here. The food for Xmas dinner wasn’t great but the seafood restaurant across the road by the beach la sirena was amazing.
Översätt
John
Bodde på nov. 2024
Res med vänner
12 recension
3.5/10
Publicerades 27 dec. 2024
When you picture a beach hotel resort, you should think beach, beautiful ocean water, lounge chairs, umbrellas, and a nice fruity drink with an umbrella in it. This place was far from that.
When you first get a look of the place you should look at the architecture. Think French mixed in with Greek, mixed in with English, mixed in with Italian. Whoever was the architect must have been drunk or on absinthe when they created this monstrosity. The colonial outfits that the bellboys and the mixed European artwork made it all the worse. Next came the beach. The beach would have been nice if there wasn't excavators, rebar, wiring, metal walls and other construction going on surrounding the beach. I didn't even want to step foot on the beach without fear of stepping on a nail or getting something from the water which has runoff from the construction. Private beach of doom! The Imperial Plaza next door has seen better days. There is only one shop open inside and as for the rest of the building, who knows. it's been walled off from other people to see. How about the room? They gave me a free upgrade. Nice of them but it didn't make much of a difference. My friends had the same type of room I booked before the upgrade. The only difference is a dining room which wasn't used since I was eating out. The wall outlets of the room were in areas where you can't really use them to plug in your things. I had to wrap my phone charger around an antique nightstand just to get power. Light switches were in very inconvenient areas of the room, I gave up turning off the living room/kitchen area. Bottled water were these 2 tiny bottles given in each room. I went down to the corner market just to buy water for my room. Counter space in the kitchen was good but in the bedroom or bathroom, not even there. The bathroom had a nice bathtub for baths...not meant for showers even though there is a shower. There was no curtain so water was flowing of the sides and splashing on the floor. This hotel paid some good money to make the pictures look good, but don't trust them at all. The construction to the beach is not going to be done anytime soon and I highly recommend you stay very far away from this place.
Översätt
6/7
Svar från boendet: Dear Mr JohnWe would like to extend my sincerest apologies for the inconveniences you experienced during your recent stay. We are truly sorry that the level of service and comfort you received did not meet your expectations, and we deeply regret any discomfort caused. Please rest assured that we take your concerns seriously. We will be thoroughly investigating the issues you have raised, including the quality of our services and any other aspects that affected your experience. We are committed to maintaining the highest standards of service and will take appropriate disciplinary actions if necessary to ensure this does not happen again. We hold ourselves accountable to our guests, and your feedback is invaluable in helping us improve. We will review our procedures, retrain staff where needed, and take any necessary steps to prevent future occurrences. Once again, we are truly sorry for the inconveniences you faced, and we are committed to resolving these issues as swiftly and effectively as possible. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that you deserve. Thank you for bringing these matters to our attention.Warm regards, On behalf of the Hotel Management Team Alex Linh Dang (Mr) Assistant Front Office
Gästanvändare
Heritage Deluxe King Size-säng Oceanview
Bodde på jan. 2025
Par
3 recension
7.5/10
Publicerades 14 apr. 2025
We arrived at Vung Tau at a time when the beach was undergoing renovation and the beach club that was the hotel's signature and place by the beach was also undergoing renovation. We missed out on that and it was a little dusty when construction was going on. Otherwise, the room was pretty and food was great (have the seafood at the restaurant - highly recommended).
Översätt
Svar från boendet: Dear Valued Guest,The Imperial Vung Tau Hotel sincerely appreciates you taking the time to share your experiences during your stay with us. We are delighted to hear that you had a relaxing time and were satisfied with the hotel's facilities. Your kind feedback is a great source of encouragement for us to continuously improve and provide the best services to our valued guests every day.The ongoing beach upgrade is part of a citywide coastal road expansion project, aimed at enhancing the beauty and convenience of the area to create a better experience for both residents and visitors. While we understand that this may cause temporary inconvenience, this initiative is an important step toward a brighter and more attractive future.We look forward to welcoming you and your family back soon for even more enjoyable experiences.Sincerely YoursMagdalene LimDirector Of OperationsThe IMPERIAL Hotel Vung Tau
VAN NGUYEN - 祥云
Residence Deluxe Tvåbäddsrum
Bodde på okt. 2024
Familj
5 recension
9.0/10
Utmärkt
Publicerades 4 dec. 2024
nice place, good location
Översätt
Brianna Pierre
Rum Heritage Deluxe King
Bodde på nov. 2024
Res med vänner
33 recension
10.0/10
Enastående
Publicerades 24 jan. 2025
Beautiful spot. Just wish the hotel bar and restaurant was open a little later. The rooms were lovely and beds were comfy.
Översätt
Svar från boendet: Dear Valued Guest,On behalf of the entire team at The Imperial Hotel Vung Tau, we would like to extend our heartfelt thanks to you for choosing to stay with us. We are thrilled to hear that you were satisfied with our services and that your experience at the hotel met your expectations.Your positive feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. It brings us great joy to know that you enjoyed your stay and that we were able to contribute to making your visit to Vung Tau a memorable one.We are committed to continuously improving and providing the best possible service to our guests, and your kind words motivate us to keep striving for excellence. We look forward to welcoming you back to The Imperial Hotel Vung Tau in the future, and we hope your next stay will be just as enjoyable.Thank you once again for choosing The Imperial Hotel Vung Tau.Warm regards,On behalf of the Hotel Management TeamAlex Linh Dang (Mr)Assistant Front Office Manager
Gästanvändare
Rum Heritage Deluxe King
Bodde på maj 2024
Familj
4 recension
10.0/10
Enastående
Publicerades 28 juni 2024
Hotel is clean and nice, but better don’t swim in the sea, water isn’t clean.
Översätt
Svar från boendet: Dear Valued Guest,We would like to thank you for taking the time to review The IMPERIAL Hotel, your positive feedback is very much appreciated. Therefore, we are pleased that you found valued and being taken care during your stay. We look forward to seeing you on your next trip to The IMPERIAL Hotel ! Thanks and best regards,Hotel Management Team.
Gästanvändare
Heritage Deluxe Trippelrum
Bodde på okt. 2024
Familj
3 recension
7.0/10
Publicerades 18 nov. 2024
The hotel and amenities are very nice but for a Hotel rated as a 5 Star the service is terrible. Otherwise, breakfast buffet, decor and rooms are superb. Need to focus more on SERVICE for the Guests
Översätt
Gästanvändare
Heritage Deluxe King Size-säng Oceanview
Bodde på okt. 2024
Par
26 recension
9.0/10
Utmärkt
Publicerades 23 nov. 2024
The hotel itself has a great feel and is very luxurious with great service.
Everything is good, except across the road is basically a 1km + building site, so the vibe of the area is very poor.
Översätt
yee tian
Heritage Deluxe Twin-rum, rökfritt
Bodde på aug. 2024
Familj
18 recension
10.0/10
Enastående
Publicerades 13 dec. 2024
Very clean and well kept room. Great view from the room facing the swimming pool. The facilities are pretty standard for a 5 star resort. Buffet breakfast was rather disappointing as most of the dishes tasted quite bland. Its a short walk to the beach with breathtaking view. Love our stay there!
Översätt
Sonny
Heritage Deluxe King Size-säng Oceanview
Bodde på juli 2024
Par
3 recension
4.0/10
Publicerades 5 aug. 2024
Service is bad
Air-conditioned maximum can cool 28-degree room so hot, Can't bring any kind of food to your room even snacks ,right now so nosies because contruction going on across hotel
Översätt
Svar från boendet: Dear Mr. NguyenSonny,Thank you for choosing The Imperial Hotel as your accommodation. Our hotel values put guest satisfaction as top priority and we are committed to our guests. We of course would like to do the same for you. We sincerely apology about the services during your stay which could not meet your satisfaction. And your feedback is precious point for head of management know how to improve and make exceptional services to customers. Once again, thank you for choosing us and we look forward to serving you again. Thanks and best regards,The Management TeamMaya Thao (Mrs.)
ngoduyen
Heritage Deluxe Trippelrum
Bodde på juni 2024
Familj
2 recension
9.5/10
Otroligt
Publicerades 30 juli 2024
Hotel staff were very nice and attentive. However, the carpet and bed bench did have some weird smell.
Översätt
Svar från boendet: Dear Ms. Ngo Duyen,Thank you for your feedback. We are pleased and willing to hear all your comments during the time you stayed with us. We appreciate your feedback and your comments which are the motivation for us to continue to deliver and develop our services much better to you and our customers. We look forward to welcoming you back to Vung Tau and staying with us at the Imperial Hotel shortly. Thanks and best regards,The Management TeamMaya Thao (Mrs.)
Kang Wei Lee
Rum Heritage Deluxe King
Bodde på dec. 2023
Par
3 recension
10.0/10
Enastående
Publicerades 18 jan. 2024
Excellent location. Beach club is opposite the road. Hotel room was good and comfortable. Going for the European class look. Breakfast was very decent with a good mix of various cuisine.
Översätt
Svar från boendet: Dear Kang Wei Lee,Thank you for taking the time to review The IMPERIAL Hotel & Residence Vung Tau, your good comment is very much appreciated. We are pleased that you found valued and being taken care during your stay. We look forward to seeing you on your next trip to The IMPERIAL Hotel & Residence Vung Tau! Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.
Alijan
Heritage Deluxe Trippelrum
Bodde på jan. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 8 feb. 2024
Everything was great. The facilities and staff were awesome!
Översätt
Svar från boendet: Dear Alijan,Thank you so much for your review of our Hotel and good 5 star ratingWe are very happy to read that have enjoyed the professional service and have good impression with facilities from The Imperial Hotel & Residence Vung Tau.We are looking forward to welcoming you back in our hotel.Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.
Memelon8989
Heritage Deluxe Trippelrum
Bodde på nov. 2023
Familj
1 recension
10.0/10
Enastående
Publicerades 10 dec. 2023
Very nice place and service is very good . Food is good have private beach. Have kid’s club.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your review of our Hotel and good 5 star ratingWe are very happy to read that have enjoyed the professional service and have nice impression with our private beach from The Imperial Hotel Vung Tau.We are looking forward to welcoming you back in our hotel.Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.