Hotel Adapura Wagrain

Top hotel, close to the slopes. Rooms are very good and many facilities (indoor parking, spacious lockers,pool, wellness, sauna’s,four restaurants, 2 bars) And above all (!) hospitality is key inAdapura. ‘Service with a smile’ is the motto of the whole team, from housekeeping, restaurant & bar staff and frontdesk

This is a 4* in appearance and furnishings only. Change your hotel asap or prepare to be disappointed. We stay in 4* ski hotels all over Austria and have always been extremely happy with the service. Some memorable ones include Elisabeth Hotel, Mayhofern and Hotel Riml, Hochgurgl which stand out as miles above this hotel in quality of service. All previous hotels we have tipped generously and recommended to others. How different this hotel is. The motto/slogan of this hotel should be ‘not possible’ as that seems to be their reply to everything. Need a good nights sleep? Not possible. Bedding, pillows and towels are poor quality, rough and itchy. The type that you would find at a backpacking hostel. Zero soundproofing in the rooms. No bedroom door lock. You can hear everything that is happening in the corridor that echos loudly. Adults shouting at midnight and kids screaming running down the corridor at 6am. We slept badly every night and were constantly woken up. Asked for ear plugs and alternative sheets - ‘not possible’. Like good food? Not possible. The buffet food tastes like frozen, bulk food. Spring rolls and pre fab food that you would find at a kids birthday party. Told to pay extra, despite paying for half board, for new year eve dinner. We ate elsewhere and found some great hotels and restruants in the surrounding villages. Highly recommend Hotel Wagrainerhof, Bergdorf Prechtlgut, Restaurant Goldhirsch, Starchen Stadl. Do not recommend that you eat at Adapura hotel. Breakfast is like a ‘Holiday Inn’ functional breakfast. Nothing imaginative nor special. Would you like a cocktail with your dinner? Not possible. We were told that cocktails can’t be ordered at dinner and to go and get them ourself from the bar. When we are in the middle of eating, really? Arriving after 8pm? Need help after 8pm while here? Not possible. The night receptionist tried her best but said she is covering for emergencies but nothing day to day. Need help with your suitcases upon arrival? Not possible - a cart is provided for you to push them yourself. Late checkout? Not possible. Despite asking well in advance and offering to pay for the privilege it was again ‘not possible’. Sophie was great and happy to have a joke but sadly other staff were defensive and unfriendly- just look at the manager responses to other reviews providing constructive criticism. This is marketed as a spa hotel. There is one bottle of ‘shower gel and shampoo’ attached to the wall. The cheapest blue shower gel that you can buy. No fragrance, no conditioner, no hand cream. A spa hotel? Is that a joke? The hotel is penny pinching at every point. Not what you expect from a 4*. Would you like to change your side dish from fries to potatoes? That will be 2 euro. Want to share a main dish and ask for two plates? That will be 2 euro. The hotel doesn’t seem to realise that doing this type of thing leaves a bad taste in well paying guest mouths. No doorman at reception welcoming

We had a really good experience . The hotel itself, is for skiers, ideally located for the ski slopes. The hotel leisure facilities, such as the ski storage,spa and pool, were very good. The glimpses we had of other facilities, such as the children's play area, looked equally good. Guest rooms were in a contemporary style, as were the reception and bar area. The dining rooms reflected the differing styles of food served in each. The standard of food was very good, with a wide range of options. The standard of service was extremely good. The friendly and hepful staff helped make our stay very enjoyable. We can highly recommend the hotel for anyone wanting a skiing vacation with a convenient location and a high standard of accommodation and service.

One of the nicest hotels I've ever stayed in. Free underground parking, a lovely room with a balcony with a lovely view. The receptionist was really nice and helpful. The sauna area was excellent, the best I've ever seen. Good value for money for the summer. Dinner has to be reserved before 10 am, there was no menu or prices. We booked a table for dinner on our last night to find it was only a buffet and then billed €90 for a few slices of pizza and a bottle of water.

Hotel was lovely, room was big and kept clean daily. A little warm at nights, but with window open it is fine. Food was nice, lots of choice. Location is fantastic, right next to ski lift and hotel fully geared to keep kit safe and secure. Spa however is a different story. Complete shambles! Attempted to book 3 times, once they cancelled 10mins before, second time they had no record of booking, third time they were fully booked. Spoke to manager who did nothing to compensate disappointment. Would not bother trying again. Would recommend-but avoid spa! Understaffed and disorganised

Our stay at the Adapura hotel was a huge disappointment. Although the hotel has spacious rooms, an huge skilocker, a nice pool and massage facilities (book in advance because otherwise there's a problem) and a parking space underground for everyone, it still feels like the only thing that matters is making money. It's a very expensive hotel (location is great), but it's too much to serve a glass of water or tea with the after-ski snack. Tapwater costs 2,5 euro/bottle. You even have to buy crisps or nuts with your cocktail in the evening. That's not what you expect at a 4 star hotel. There are four restaurants, the Austrian on wasn't very good, the Italian one is always the same (pasta and 5 toppings) and the same goes for the Asian one (wok). We had to send our dish back at the Place to Meat (cold and tough). Some of the staff is rude, they spill (expensive) wine and don't clean it, they're throwing table cloths around, they're even telling you off if you didn't get their explanation the first time, they're eating out of the guest's icecream boxes with a spoon, ... Unbelievable. We booked a family room Star, which is a total rip-off. We paid more than 1500 euro extra for 'connecting rooms' with a hallway in between. We should have booked two double rooms next to each other, because the additional cost to be close to your children is outrageous. Our shower door was missing, didn't get replaced so we had a flooded bathroom every evening. What an overpriced disaster!