Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

設施：酒店設施設備很新 畢竟是2022 年開業的 園林設計的也很漂亮 這個季節剛好雞蛋花都開了 衞生：房間打掃得很乾凈 生日佈置也很用心 我朋友特別開心🥳 環境：酒店是很不錯 水上運動項目萬寧還是少了點 服務：此次Eve 陳晶晶提前電話聯繫我 詢問我的到店時間 我的房間喜好 因我和朋友旅遊要求房間乾淨整潔就好 Eve服務特別周到貼心 衹可惜我們計劃萬寧衹停留一天 下次還會來入住～ 我們此次購買了小紅書上很火熱🔥的嘉賓軒 下午茶和歡樂時光很不錯 主要我訂單不含早餐 購買了嘉賓軒也有早餐 很實惠 服務也很好 專業高效 嘉賓軒泳池驚艷到我了 美中不足就是這幾天萬寧的天氣 🌧️ 還值得一提的是網上吐槽很多的電瓶車很慢 我們入住期間電瓶車小哥都很快 不管炎熱還是下雨總能看到他們穿梭的身影 可能我們運氣比較好 但是能看出這個組織的聯繫緊密 哪裡接了多少人還有多少人 小哥哪怕車滿了看到我們等也會幫我們交車催車 可惜沒記住名字！

入住神州半島君悦酒店的庭院房是一次非常愉快的體驗。房間設計典雅舒適，庭院環境清幽私密，讓人感受到遠離喧囂的寧靜。特別要表揚管家Yolanda的貼心服務，從入住到離店的每個環節都體現出專業與用心，讓客人感受到賓至如歸的温暖。酒店的接駁車服務也很到位，整體來説，君悦酒店在硬件設施和服務品質上都保持了高端酒店應有的水準，細節之處盡顯用心。度假這裡是非常理想的選擇。期待下次再來體驗！

神州半島君悦酒店以其卓越的服務品質和優美的自然環境，酒店坐擁得天獨厚的地理位置，將碧海藍天與葱鬱園林完美融合，遠離喧囂的度假天堂。客房設計典雅大方，每處細節都體現出酒店對品質的極致追求。管家Marcia的專業服務，細緻入微的關懷和個性化的服務理念，讓我們都能感受到賓至如歸的尊貴體驗。硬件設施很齊全，充分展現了君悦品牌的服務水準

神州半島君悦酒店以其卓越的服務品質和優越的地理位置，酒店環境優美，園林景觀與自然海景相得益彰，營造出舒適宜人的度假氛圍。客房設施維護得當，衞生標準嚴格，體現了酒店對細節的極致追求。管家Marcia提供的個性化服務，其專業素養和貼心服務為我們帶來了難忘的入住體驗。從整體來看，該酒店在硬件設施和服務水準上都達到了國際高端酒店的標準，是休閑度假的理想選擇。