Grand Hyatt Shenzhou Peninsula

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

超預期的入住體驗，minibar第一天全免費🆓感謝管家Marcia～每天都會詢問需要什麼額外的用品與否，還送了蔬果和椰子🥥早餐種類也特別多，最愛的是清補涼每天喝兩碗哈哈～入住的房間離沙灘也特別近，小孩特喜歡！

房間很好，乾淨衞生，酒店後邊就是海，景色很美。酒店環境也是一級棒，早餐也很豐盛，還有酒吧，西餐廳。都很不錯。工作人員服務也很好，很貼心。管家Gloria也很好，有問題找她都可以幫我及時解決。這家酒店推薦推薦🎈