Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

神州半島君悦酒店以其卓越的服務品質和優美的環境贏得了賓客的一致好評。酒店坐落於風景如畫的神州半島，提供了遠離城市喧囂的靜謐度假體驗。客房保持君悦品牌一貫的高標準，整潔舒適的空間設計充分體現了對細節的關注。特別值得一提的是管家Marcia的專業服務，她以細緻入微的個性化服務為酒店增添了不少亮點，展現了君悦酒店對服務品質的極致追求。無論是商務出行還是休閑度假，神州半島君悦酒店都能提供難忘的住宿體驗

首先感謝我的管家鍾柏慶borg，服務很到位，有求必應，其次萬寧君悦太爽了，嘉賓軒太給力了，從早吃到晚，還有專屬泳池，酒店裡的餐廳我都吃了，客房點餐我也點了，屬於好吃管飽類型，打掃阿姨也很細心，接駁車反應速度很快，房間躺在床上就能看到大海，空調給力，洗澡也舒服，酒店出門一條街就有商業區，都很有腔調，這次旅行我很滿意！ 尊享嘉賓軒禮遇:太爽了，可以從早吃到晚！ 衞生：很乾凈 環境：高級度假村

滿心期待入住了酒店，但是入住了過後發現，還是有很多不滿意的地方 1：馬桶沒有一次性馬桶墊，第一次遇見高端酒店衞生間很臟，讓人很不理解。本來是個小問題，到了房間居然又沒有一次性浴缸套。讓人無語啊 2:吃飯環境一般，對不起這個價格，菜品沒有幾樣，想拍過打卡照都很難，問服務員，這也不知道，那也不知道。你們不經過專業培訓嗎？ 3:約了悦趣營的活動，到了時間也沒有人聯繫我。我也忘了當時在哪裡預約的，也找不到，説實話那麼貴的房費，什麼都沒有享受到 4：約的旅拍是準時聯繫我的，拍攝小哥哥也很好，服務也不錯，照片很滿意，這個值得表揚，但是讓人不盡人意的是旅拍沒有空調，很熱，很擁擠，背後的其他遊客選照片的大哥還有一股汗臭和狐臭味。讓人難受，那麼多客人擁擠在一個小房間好難受，還吵，換衣服也沒有試衣間，本來看中一條裙子想試，看到沒有地方試一下子就不想試了。為什麼這麼大個別墅就不能給人提供一個寬敞舒服不擁擠的環境呢，（當然我跟管家反饋了過後，旅拍店長有及時熱情聯繫我，這個態度很滿意，值得推薦。） 全是真實感受，所有工作人員還是比較熱情的。反應了這麼多問題給管家，衹有旅拍是給我耐心電話實際解決的。

萬寧神州半島度假酒店🌴推薦大家，必打卡酒店之一 🌟入住的前一天接到Melody的電話，瞭解我們的需求，並安排景觀好的房間，您到房間確實有小驚喜，歡迎水果提前安排放桌子上了，房間面積也夠大 🌴酒店的環境很好，我們房間到泳池也近，步行三分鐘就能到，有三個泳池，個人感覺户外泳池大 🍴餐廳一共有四個，早餐有兩個餐廳任選，都是中西結合，還可以中規中矩的 總的來説這兩天住的還挺好的，也很感謝Melody的服務，很貼心的小姐姐 ，住了三天屬實還不夠 ，娃很喜歡這裏，但行程原因衹能下次再過來了