Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

離開喧囂的城市，尋覓一處逸靜的島灣。來到萬寧，在某小書和app中發現神州半島君悦酒店是寵物友好，終於可以帶着爸媽與心愛的寶貝快樂爽心的度假咯ᴗ͈ˬᴗ͈ෆ 這裡有寧靜且優美的海濱風光，有完善的酒店設施，有豪華的客房，有美味的中餐廳、西餐廳、東南亞餐廳，有我的精神咖啡，有我們的情調小酒，微醺在歡樂中，更顯海島度假的怡情。 最最重要的，是這裏的服務人員，從酒店經理到餐廳服務人員、酒店便利車的每位司機弟弟，都為我們帶來温馨細緻的服務與話語。 但是萬萬沒有想到的，是酒店賓客體驗經理的驚艷～～～為我們服務的經理叫TIM ZHANG，他讓我們感受到專屬管家般的温暖。休閑度假最重要的是情緒的波動，任何的不美好都會為假期帶來"錦上添花"的不愉悦。相反，任何的温暖，都成為度假時光中雪中送炭的多巴胺。 大大點贊[強][強][強]也很感動[玫瑰][玫瑰]： 遇到媽媽腿不好無法上樓梯的問題，TIM為我們及時調整房間；他為我們細緻的敲重點，介紹酒店的娛樂與出行；他時刻網上跟蹤，為我們預約旅拍、預約SPA水療，預約製作巧克力等等服務安排；他為我們解決出行時刻腿腳不便上台階的困難；大大幫我和爸媽解決了出行中的擔心，他為我們增添了入住着植被供氧環境中的舒適氣息。 這裏，有美好的風景，有豐富的植被，有無與倫比的景象，有精細化的酒店管理與精準服務的熱情專業經理。 好似好像穿越了綠色屏障，來到醉氧的桃花境地。這個選擇，好開心哇（♡ ὅ ◡ ὅ ）ʃ♡

去不了泰國的朋友可以考慮這裏耶！！ 第一感覺就是君悦太像2019年的布吉小卡塔了（衹是沒有草地massage），卡塔坦尼海灘酒店！還特意上xhs搜了一下，那個酒店2025年了還有在討論！不過也很舊了。 來萬寧神州半島的君悦酒店吧！2022年才開業的五星級，住酒店當然是住新不住舊！ 酒店有漂亮的園林，大塊的草地，晴天的時候風景美如畫。兩個泳池，豐盛的早餐，主要是廣東海南口味，每天的熱粥譬如牛肉粥海鮮粥都好好吃，還吃到了清補涼陵水酸粉海南粉抱羅粉，腸粉蝦餃等等，這裏烤的華夫餅特別好吃！12歲以下小童免費，五星級裏少見，很大氣了！好吃的漁中餐廳，以及灘畔東南亞餐廳。悦趣營會安排一些小孩活動，手工湯圓爬樹攀巖沙畫等每天不同。還有spa但本人沒有體驗。後面對門就是海灘，以及神州最美公路！！不遠處就是網紅燈塔了，超mini燈塔，遠觀即可，還有海上法拉利項目。 房間在一棟棟獨立別墅裏，每層三四間房間，房間大，基礎房都有53㎡，套房都上95㎡以上，有管家服務，我們是連住三晚，很幸運認識了管家Marcia，熱心為我們升級了，住在寬敞套房裡超級舒服。平時有需要撥0就有接送車，點了外賣也是接送車送到房間。用攜程積分換了歡迎水果，第一晚房間的小吧枱零食飲料任吃，清潔阿姨雷家嬌禮貌又温柔，每天用心打掃，服務很好，還給小孩贈送了零食飲料哦，謝謝她！ 酒店後門沿路可以租草莓熊**車，沒有網上説的那麼難開，聽説比雲南的snoopy車好開多了，挺穩的，手柄扭向前向後就可以前進後退了。在開闊草地裏開開還是挺好玩的，上路的話得特別謹慎，畢竟車寬要考慮好，不然車兜輪子容易撞或碾壓到別人腿腳。 酒店正門過去就有商業街，比陵水萊佛士附近的商業街好多啦！！這裏的商業街有幾個連鎖品牌餐廳，椰子雞就有太瓊和瓊州兩家，還有虎什麼鴨火鍋店。吃起來就很放心，肯德基羅森美宜佳便利店。水果店也不錯，吃到了好吃的芒果果切。另外還有不錯的島椰清補涼店，以及湖南燒烤店。

這家君悦的地理位置很好，正門出去對面就是小吃街，很便利，泳池那邊去沙灘也很近。 訂好酒店，管家Marcia就馬上聯繫我們了，我們是自駕遊，十二點多到的，Marcia也建議我們到了後可以提前先辦理入住手續，提了想要的房間的訴求，酒店也説會盡量滿足我們。辦好手續還沒有房號，等房間打掃出來就可以回來領取房卡，大堂負一樓的接駁車直接送我們到房間。 很驚喜，幫我們升級了房間，庭院海景套房體驗感太棒了，卧室跟客廳都可以看到海，浴室洗手間也有兩個，還有JBL的音響，也能感覺到衞生搞得很乾凈，在房間出門用車時，建議直接在房間撥0打前台服務約車會更快，掃碼不太友好。 早餐有漁餐廳和意閣選擇，我們去的是漁餐廳，九點前去人會少點，我們吃完出來看到很多人在排隊進來了。 送了旅拍，訂酒店的時候就可以約時間啦，免費送10張還沒有精修過的照片，感覺攝影師拍的也不錯了，自己拿底片調一下濾鏡什麼的就好。 這次入住的體驗還是很舒適的～就是可惜最近天氣不太好～

入住前會有酒店致電聯繫，添加了管家Marcia微信。全程都會協助，不管有什麼問題和困難，服務做的非常好。 下飛機的時候身份證遺落都有積極幫忙。朋友生日會準備驚喜的蛋糕。 在萬寧的幾天入住體驗很好，房間內的格局舒服，景色怡人。因為下雨的關係前兩天衹能在房間躺平，臭美。 這間房很好拍照，自己也能在旅行拍出人生照片。最後兩天在酒店海灘玩了小蹦蹦車，踩了白沙灘，總算有參與感哈哈。 評價分享給即將出行入住的小夥伴們。