Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

趁浙A春假帶女兒出來 完美避開五一人從眾 在小📕一番對比下 果斷選了君悦 入住前一天就有☎聯繫説 管家會在入住之前加我 可以隨時聯繫 我們在26號下午三點到的酒店 管家Marcia是12點加的🌍 因為帶了三歲的娃 睡覺是滾來滾去的 Marcia主動幫我們預留了床圍欄 貼心！ 酒店接駁車也很好用 幾乎不用打電話 放門口稍等兩分鐘就會有路過 餐廳吃了漁和灘畔的 漁的早餐還不錯 但是對於減肥人不太友好 好吃的大多都是碳水類😂 海鮮菠蘿炒飯很好吃😋 灘畔的自助火鍋烤肉也很不錯 五歲以下的小朋友還免費 對我三歲半挑食衹吃白米飯和冰淇淋的小女兒真的太友好了！！ 酒店南面就是沙灘 沙子很細 海的鹹濕腥味也不太有 西面就是燈塔 這幾天很開心 ～ 下次還去！

君悦坐落於神州半島獨立灣區，私密性佳，沙灘乾淨人少，適合喜歡安靜度假的人。熱帶花園風格，泳池與綠植環繞，部分客房可直通泳池，輕鬆前往燈塔打卡。早餐豐富，中西結合，提供海南特色粉湯、新鮮水果等，高峯期可能需排隊。管家Marcia會主動協助規劃行程服務十分周到與貼心，下次再來選擇不一樣的房間體驗。這裏比較適合情侶、親子度假、沖浪愛好者、追求安靜放鬆的遊客。

酒店私密性還可以的，典型的東南亞酒店的感覺，有小童樂園，三個泳池，設施配套也很齊全，孩子玩的很開心，餐廳也很好吃，漁餐廳味道很不錯，三個餐廳還可以根據口味選擇。值得一提的是管家Marcia 服務，很貼心細緻的，五星好評～

神州半島君悦酒店管家Marcia的服務堪稱典範，其專業細緻的服務態度為賓客營造了賓至如歸的體驗。酒店整體環境設計考究，將現代奢華與自然景觀完美融合，為住客打造了舒適優雅的度假空間。餐飲服務方面尤為出色，從食材選擇到烹飪技藝都展現出國際五星級酒店應有的水準，多樣化的餐飲選擇能夠滿足不同賓客的味蕾需求。整體而言，這家酒店在硬件設施和軟件服務方面都非常不錯