Fairfield Inn & Suites Warner Robins

This hotel is fine, but not what I normally expect from Marriott properties…it just felt like it was in need of a spruce up. The check-in process was easy. I was underwhelmed by the room, but it was clean and the shower was good. The heating/cooling unit was noisy, and there was a lot of road noise in the evening. There are plenty of easy to find recognizable restaurants in the area without having to drive too far. There are plenty breakfast was pretty much what you expect from a hotel breakfast. I guess at this price point I just expected a more updated and polished experience.

Pleasantly greeted by the staff. Clean exterior, lobby and room. Easy check-in and check-out process. The continental breakfast was well prepared and presented. And reasonable prices. Good accommodations for our family reunion. We well definitely return again. Thank you for your services.

The front staff is very pleasant. They earned the 2 stars. Our first room had many small bugs crawling all over the night stand. They were happy to move us to a bug free room. The bug free room had urine on the bathroom floor around the toilet. Bugs i can kind of understand, but there’s no excuse for dirty rooms. The chocolate milk in the fridge for breakfast had been expired for over a week. The picture doesn’t show how many bugs were on the move, but it was a lot. We normally look for Fairfield Inns because they have complimentary breakfast. This is our third Fairfield in the last 6 months that has let us down. One of them had no hot water, we traveled many hours to get there just to find that out at check in. No courtesy call ahead to let us know we should book somewhere else. E have 4 more nights at various Fairfields left on this trip, after that, no more Fairfield for us. This review written 9/13/23.

There was no hot water in the bathrooms this morning despite telling the front desk the night before that the water was, at best, tepid. The front desk clerk response was that she would call her manager and they would address the issue after 9 am in the morning. I told her this was unreasonable and she should contact maintenance ASAP. She was completely uninterested in solving the issue. The desk clerk in the morning was at least understanding of the problem but offered this lifetime titanium member no points, room rate discount or even an apology. He said there was new management of the property but they were certainly not on the scene to quickly address this issue. Simply stated, why stay at a property if the staff is unwilling or incapable of addressing legitimate concerns of guests. I look forward hearing from management about this matter.

You would only know they are renovating because you can see the updates. No paint smell, no noise. This was just the quiet stop we needed on our trip from NJ back to FL. Room was clean and quiet. Breakfast had nice selection and was delicious. Coffee was surprisingly good - did not have that "hotel coffee"taste. We will most likely stop back here on our next trip.

Hotel undergoing major renovation in lobby and on the guest floors although they don’t start making noise until 10 am on weekends. The improvements look great so far. Jacki at check in was super helpful as were the ladies at check out. Very friendly. Clean. Guest rooms were comfortable. We would stay again. Suggest calling the hotel directly when making a reservation to be sure they don’t have 40 little league baseball players and parents staying there.