Clay Brook Hotel at Sugarbush

Got there at 9pm on a Saturday night something went wrong with the inhouse reservations dept not transferring our reservations from a ver popular hotels booking website and it was a long and stressful 30min process to get a room. The lady on the desk was lovely and helpful if inexperienced but when I called the manager on Monday for an explanation he hung up on me saying it was another departments fault. Perhaps some more staff training at the front desk would be very helpful.

We have bee doing a weekend at Claybrook every winter for years now, but took a break during Covid. Coming back this year, I noticed that the rooms had dramatically increased in price - that's passable, as so many other things have, too. But ultimately we found the price simply unjustifiable, largely because of the ultra dated, poor quality pullout bed. I can't recall if we did 2-bedroom units before, or if maybe other units we had had better pullout beds... or maybe when our kids were younger they could swing a terrible mattress better than they can now (they are 10 and 12 now). But ultimately, inflation aside, there is simply no way my family can justify paying $1,000/night for a room that "sleeps 4" but the pullout couch is out of the 1980s. The mattress on the pullout was probably only 4-6" thick, and it was covered by one of those flimsy, thin, gross old mattress pads with big elastics that slides around on the mattress. Then it was just sheets and a brown, also ancient-seeming, pilled type of blanket. Sorry, no, nobody who is shelling out $1,000/night would ever sleep on a mattress like this, with bedding like that. If we come back, we'd need to bring our own air mattresses and sleeping bags, as even that would be better. But for the price, Claybrook should provide an updated, quality pullout couch with a decent mattress and nice bedding. Also - Slow drain in the bathroom sink and shower, not cool for $1k/night. Staff was friendly and courteous.