Premier Inn Warrington (A49/M62,J9)

Unfortunately the bathroom smelled of sewage/drainage which leached through into bedroom so we had a very poor night's sleep. We asked for an alternative room but none available - with hindsight we should have stayed at home and woke up 2 hours earlier to go to the airport

Very comfortable beds and breakfast service was really good, Pam was very friendly. The breakfast itself was tasty and simple to order. Everything was set out for us too help ourselves to whatever we liked including cereal and various fruits

Pam, Pam, Pam .... what can I say? The loveliest, friendliest most welcoming breakfast server. As a female travelling alone I really appreciated her care and attention. What an asset! The room was very comfortable, and the addition of a fan in this heatwave was very thoughtful.

The staff are lovely here and helpful thank you. Pam was really good with the kids at breakfast and also catered to my wife who is gluten intolerant. The breakfast was all made to order so nice and fresh. Also all you can eat , really set us up for the adventures ahead.

Been staying here nearly 10 years. Always a great hotel. Rooms always spotless. Staff are friendly and helpful Easy city and motorway access. Breakfast staff Pam and Ian are total assets to the company. Always greeted with a smile and incredibly helpful. Make our regular visits a pleasure A**

We booked a family room for two adults and one child. We arrived late, around 1:30am. It took approximately five minutes for the receptionist to locate our booking. We were then asked to wait while the receptionist went into an office to make a phone call. After another 10 minutes, he returned and told us he needed to check if the room was ready. When he came back to reception, he left again to make another phone call, which took around five minutes. After the second call, we were finally informed that there was a problem with our room. Someone else with my surname had checked in and taken the room reserved for us. My surname is very rare in the UK, so I strongly doubt this is true. Regardless, we were offered another room with two single beds, expecting two of us to share one. My son is 14 and quite tall, so this arrangement was not suitable for a comfortable night's sleep. I asked if we could be given another room, and the receptionist agreed. He took me to the room and opened the door but did not give me a key, meaning I couldn’t leave the room if needed. We ended up spending the night separately. Throughout this experience, we had to wait at reception for 20 minutes without any explanation. The whole situation was horrible. We were extremely tired after a long drive, and this added unnecessary stress