Homewood Suites by Hilton Providence-Warwick

The general condition of the property wasn’t well kept, carpets stained and worn, safety latch on our door broken, dishwasher in my daughters room broken, room service every other day and very minimum done, sheets pulled up but not changed, towels taken and stack left. Dishes left in sink though dishwasher broken. In short, will never stay here again. Ever. Shouldn’t be called a Hilton property

Great Hotel -Great Service The entire staff was so friendly and accommodating. The room was large and well-stocked. The bed was very comfortable and the shower good sized. It was great

Upon arrival we were told that our reservation was invalid. “You booked it through a third party who never scheduled it with us.” “There are no rooms available.” NO expression of concern. NO offer to help until pressed for a solution. ZERO professionalism. ZERO consideration or compassion. Condescending. Rude. Unfriendly. Ashley at the front desk was the absolute worse of customer service that we’ve ever experienced. We will NEVER go back to this facility.

It was overall a great stay for a good price, and the staff were extremely friendly and professional. I felt safe on the property and everything was well maintained. However, the pool area was a little laughing. The hot tub did not have more than one working jet even when you turned on the switch, and the temperature of the water was not what I expected for warmth. Other than the disappointment with the hot tub, however, everything was wonderful.

Front desk was very pleasant and informative. Hotel room was very clean, breakfast tasty and the kids enjoyed the pool!

Stayed at this hotel in March of 2025 for the NCAA Tournament at the Amica Mutual Pavilion. Wish I could give this hotel more than 5 stars because it deserves it. Nice, quiet and clean location. All the hotel staff I encountered were friendly, aiming to help and willing to go out of their way to improve my stay. My room was clean and comfortable and the fitness center was perfect for my morning exercise. The pool and hot tub were one of the reasons I chose this hotel and they were excellent too. Breakfast the hotel served had plenty of options and was always very good. On Wednesday evening they served a dinner for guests which was delicious and convenient for me since I checked in on a Wednesday and was too exhausted from traveling to fix something on my own. If I visit the Providence area in the future I will definitely be booking this hotel, again!