Sun Palm Beach Resort

Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.

Most of the staff kept asking us for more money (even clothes and other items) despite our generous tips. We were even subject to credit card fraud for the only time we left our luggages unattended in the room before leaving (during the last breakfast). The buffet is well presented but really poor and they served food from last days. The pool is unfortunately not maintained: It was "cleaned" halfway through our stay. The hotel was empty and the only other couple in the hotel understood that they had to eat outside despite the ALL-IN formula. Last but not least, we celebrate my birthday by paying everything more than a convenient price and we were "invited" to celebrate the director's sons birthday...by giving them money. Except few really rare employees and the director's daughter who was really nice and professional, my husband and I are really disappointed and we will never return to this hotel. We will even send the police for the fraud. It is a joke that the only comment that remains is :"I could see the previous bad news were a result of blacklisting" - please just question yourself!

The whole experience with this hotel was disaster. Firstly, when we arrived, our room type wasnt available and they offered us much worse room. We refused to stay in there, so they actually found our room type available. But it took more than 3 hours to get it clean and ready for us. We finally checked in after 7pm in the evening (travelling with 2 kids, you can imagine how "fun" it was). When we got to the room, air condition wasnt working. The manager offered us to open the window - in really hot Kenya. I though she is joking or we are in some kind of hidden reality show. The electricity infrastructure in the room was really disaster also. Cables were outside the walls, we were scared our kids get injured by electricity. We decided to leave this hotel after 30 minutes...really don´t recommend to anybody to stay there. And btw, we were going to pay 1500 usd for 4 nights. So it is not cheap hotel at all, but providing services as cheap hostel in Bangkok.

Not as advertised Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.