Medina Palms

The hotel grounds are delightful : pools excellent . Rooms - really would benefit from a refurb. I was surprised not to have fresh water bottles by the bed and not to have face flannels replaced . The breakfast is poor and the spa disappoints . Just not what I'd hoped for a five star price

The penthouse was quite comfy and very clean. During our stay Rhoda maintained our room spotlessly clean. The dinning experience was awesome 😋particularly the garden dinner at Amandina restaurant 👌rich in taste and flavour. The staff were quite friendly and helpful, special appreciation to the restaurant manager Collins, George, Sharon and Juma. You made our stay memorable. We are so happy and grateful.

I've stayed at this property before but hotel standards have really dropped. Despite having a booking for a week, I was first put in one of the worst rooms (would really not call it a villa). Room, I guess had not been occupied in a while (I guess as I was a solo local traveler, reception felt I'd accept a 'subpar room'???, was welcomed by swarms of mosquitoes; on and off sewage smell/whif near the entrance. Next afternoon (after complaining) I was moved to a better villa, however with a sagging mattress, after 2 days my mattress was changed by the housekeeping steward who took pity of my plight. Villa phone didnt work, despite multiple requests to front desk eventually fixed on 3rd day (needed working phone to call restaurant for room service, had to walk to restaurant to place order defeating purpose of room service) Meals are below average; extremely limited breakfast range and menu options. Extremely frustrating as I was working and could not get away to restaurants. Requested a late 12PM checkout - reception refused was even willing to pay for it. Note - I previously had to wait till 3PM to get access to the 'better villa' as guest was checking out late, yet hotel could not extend a 12PM checkout for me? Last straw, I gladly left hotel before 10AM and went to next door hotel; that has better guest appreciation and food quality! Pros: Amazing beach view, Terry at the Spa was fantastic, housekeeping stewards are extremely pleasant. Cons: Food, quality of rooms, thread bare linens, on and off 'whif' of sewage as your walking by the gardens, hotel standards have really dropped - definitely not value for money. Would not recommend or return!

Very perfect ambiance and rooms the service was also very good especially sharon who was our day waiter .kindly improve on the food .The food is terrible maybe you can do better.

Fantastic location, suggested for a couple, professional staff, warming atmosphere, a special thank to Bosco who cared about the cleanliness of our room with passion and professionalism and also a bit of artistic gifts; very good Amandina restaurant, a special thank to Vivian who cared about us in, she made the difference with her professionalism, efficiency, smile and good tips. All the medina staff has been really efficient helpful charming and professional from the first minute to the last one, respecting anyhow our privacy and holiday. Highly recommend resort, we will come back hopefully soon.

Amazing hotel. Great food and customer service. Really nice apartment with large bedrooms and great showers. The pools all along the village were just amazing. The gym and personal trainer are definitely giving the hotel an extra edge.Big thank you to George and Mike for their service and dedication