Marriott's Frenchman's Cove

I tend to write reviews only if I believe it to be exceptionally good or exceptionally disappointing. This review is a bit different. The Marriott Frenchman’s Cove had some parts that were outstanding and others where we continued to be frustrated. First the good, amazingly beautiful property in a prime location. The pool and beach are outstanding. The second part of the resort that we enjoyed were the people working there. Everyone was very friendly and accommodating. When we had some issues that I will mention soon, they took good care of us and made up for some of the problems. For that reason I went with 4 stars instead of 3. To the problems. First the food. Disappointing is an under statement. The resort is a bit isolated so the food options are already very limited. So to have the one restaurant available to you be so bad, really brings down the overall experience. For us the first issue led to the second. Since the food was so poor, we ended up going to the Westin next door for most meals. The Westin is a beautiful redone property with a lot of great food options. Even their marketplace had better pricing. The issue we had, the Marriott shuttle set up was terrible. They advertise shuttles every hour, which just doesn’t make logical sense. The Westin, another Marriott property is less than a 5 min drive away. A shuttle is the only way back or forth. So we would take a shuttle on the hour and be stuck there till the next hour to get back. The Westin runs their own shuttles but not to the Marriott unless they aren’t busy with their own guests. A couple other more minor issues. We found a lot of contradictions from different staff members, as previously stated they were all very nice. But the details just weren’t there. We also had some challenges with the “tour” from the vacation club. We understood that this sales pitch and free offer is part of the vacation club experience. However we had a major issue, albeit resolved in the end, with how ours was scheduled and what was allowed and not. In the end. We enjoyed this property and this destination a lot. A recommendation from our experience. Rent a car. Don’t rely on taxis or the shuttle and don’t waste your time eating on property. Otherwise, it is a great spot.

I loved this resort! Check in was a breeze with a smiling face. Even with the construction and pool being closed we had a wonderful experience. We were on the 2nd floor ocean view room very comfortable and clean villa. We never heard any noise. The night kayaking with Lewis was a blast. I highly recommend this resort!

This was the absolute best hotel I've been to and stayed at. The staff make the hotel extra special. Every single staff member we encoutered was so polite and wanted to make sure we were satisfied and enjoying ourselves. Our room was wonderfully located with a spectacular view. The food at the restaurant was wonderful. The marketplace has so much to offer as well as made in store goodies. The resort was very clean and there was always several staff constantly cleaning, from the beach, to the pool area, to the bathrooms at the pool, to the hall ways to the rooms. I don't have one complaint about this place. Well maybe one- I hated to leave. I would like to acknowledge a few of the staff members that made our stay extra special. Chaddy with security was kind, caring, and wonderful. I twisted my ankle the first night there and he was so good to me. Carmen at the pool was always so kind and never stopped working her entire shift. She was always so pleasant, happy, and singing to the music while working very hard. Pedro from engineering was so kind in making sure we were enjoying our stay and everything was up to standard. He even sent us a little gift basket. Nigel stopped and offered to take our picture. Ira at concierge was always very helpful and kind. The ladies at the front desk were very kind and helpful as well, but I'm afraid I didn't get their names. Plan to stay here! You won't be disappointed- until it's time to go home!