Sonesta ES Suites Chicago Waukegan Gurnee

Stayed here for my son's bootcamp graduation. Had no issues with anything everyone here was very friendly. It's close to base and other amenities. It is in a buisness park so it was away from the craziness. Would definitely stay here again if I ever have to travel back to this area.

Cancelled the reservation. After already charging an additional 23.00 per night in case of cancellation or change (Navy Graduation dates can change) making the room cost almost 900.00 for 4 nights they then sent an email advising of an additional 5.00 per night parking fee. Way to take advantage of Navy families who are already struggling with expenses. Ew. Do better.

Horrible place. They charge to park. Paid over $1000 for 5 nights and I find out at checkout they charge $5 a day to park, plus tax!!! The room was old, the carpet was furniture needed to be replaced years ago. Not to mention the noise from above.

Horrible place. Terrible service. Everything is dirty and outdated. Management and maintenance guy are very rude and hostile. Insurances should not continue doing services with this hotel. Left traumatized.. Stay away. Maintenance guy makes negative comments to minor children.

We were attending the Navy Recruit graduation at Great Lakes, needed a two bedroom suite, and this was the only one offered in an acceptable price range. If you're considering this hotel I have one word.... don't. Everything is very dated and worn, that happens, but it is dirty and you're on your own for replenishing towels, etc. In our room there were webs on the ceiling, hair (yuck) in the bathroom drawers, a white, dried substance on the bathroom cabinet and drawers which I hope was toothpaste, not sure. Carpets not clean, especially in the corners, nothing smelled fresh or clean. It was a very very disappointing experience. Since we had a sailor on liberty, finding another place to stay wasn't possible. We would have spent all our time searching and then moving. The breakfast was just ok, but a nice amenity. This parking lot was filthy and some guests did not pick up after their dogs, enough said. Never again. There may be nicer Sonesta Suites in another city, but personally I would never chance it.

Got to the hotel and didn’t feel safe. The rooms aren’t connected to the lobby. Saw a bug run across my floor. Supposedly not the best area—didn’t know that. I checked out before opening my luggage. I knew it was weird when they were charging me $100 deposit.

1. Charged a $100 fee they claimed would be refunded at checkout. Wasn’t refunded. 2. Asked for receipt at checkout and clerk couldn’t figure out how to use printer. 3. Said receipt would be emailed. It hasn’t been. 4. Nothing on website says they don’t clean room, take out trash, or replace towels. They didn’t do anything in the 3 days we stayed. 5. Said we had to bring old towels for new towels. We did, and they were out of towels. Told to come back later. Tried again 3 hours later and no towels. 6. Everyone put their trash in hallway since nobody cleans rooms. 7. Fridge handle missing. Couch was bowed in middle and unusable. Floors hadn’t been vacuumed and was dirty when we arrived. Wall paint was peeling and ceiling had cobwebs. Tried covering odors with plug in air fresheners. 8. TV cable box didn’t work. Desk was no help. 9. If you want breakfast, get there fast. When it’s out, it’s out. They didn’t replace anything on two out of three mornings we were there. 10. Hallways stunk of dope smokers in rooms. 11. Too close to highway. Highway noise kept us awake. Couldn’t drown out traffic noise with TV because TV didn’t work. 12. Saw previous response claiming they are proud of their cleanliness and service…..it’s either an auto-reply or they are clueless about what goes on at their property. 13. Will never stay at or recommend a Sonesta again. Worst place I have ever stayed.

Stayed for over two months and the staff is just wonderful! They remember specific details about us and always looked out for us. They were always willing to go above and beyond to make sure we had everything we needed. Any issues we had were resolved extremely quickly. The breakfasts are also great!

Everyone is so warm and welcoming. The employees go above and beyond to make everyone feel at home. The rooms have all you can think of. Great for a long or short stay. Highly recommend this amazing hotel!