Residence Inn Lansing West

This hotel still carriers the Marriot franchising name but haven stayed at many Marriot's across the country and as a former employee of Residence Inn in East Lansing, MI - I can tell you this location will not brandish the Marriot name for very long. Unless they make some major updates they will not pass their next inspection. I stayed here 2.5 years ago and it was excellent. But it is apparent there is new management. They claim to have several amenities; a pool that they claim is safe to swim in but is green and stinks (front desk admitted the pool had not been treated with ANY chemicals in 3 days but it appeared to be longer). Hot tub was just a few inches of stagnant water with (4) orange cones with caution tape around it. 24-hour business center is a single PC that is stuck at a DOS prompt trying to start up. Our first room wasn't super bad on first look except the heating/cooling unit would not heat the room any warmer than 60 degrees (it was 30 degrees outside and snowing). So they moved us to a new room. But one other issue i noted before we moved is that one of the bedroom doors looks like it had a hole from someone punching it and the fix was a large gob of dry wall mud just slapped into the hole. Didnt try to sand or smooth anything. Just a handful of drywall mud. So we get moved to a new room. Within this room there was a fire place - but it was broken and missing many parts. BUT the heating unit would get us to above 70. When I reported to front desk they indicated that NONE of the fireplaces in the facility are operational despite advertising these on their website for the West Lansing location. Stains all over the carpeting and walls. Crayon, paint, and nail polish at toddler height on many walls and all of the furniture. Many of the floor tiles in the in-room kitchenette were broken. One bedroom had the front shroud to the vanity missing. Appeared that someone took a knife or a screw driver to both bedroom doors and the ottoman (digs and slashes in each). in room kitchenette had a range and oven - did not work (i pulled it out and made sure it was plugged in - all electric - would not operate. Front desk blamed housekeeping). Glass wear - many cups had chips in them and were unsafe. Microwave had a crack in the shroud. One of the sink bowls in one of the bathrooms was cracked. Gap between the oven and the counter was caked with appeared to be years worth of food debris. EVERY single pan had old food debris stuck to them. Everything is broken and the only response front desk and management had for us is "We definitely are do for a renovation". Which of course is NOT a fix to a lack of routine housekeeping and maintenance. I am guessing there is NO executive housekeeping manager inspecting the rooms after they are being cleaned as NO standards are being maintained. For all of this they wanted $200.00 per night. No thanks. DO NOT STAY HERE. P.S. we found a dirty diaper on the pool deck. Told front desk they said they would take ca

I have stayed here many times with a school group. It is a clean place to stay, and the beds are comfortable, but it is time for a remodel/redecorate. There were runs in some of the hall carpets. It just seems a little old. The breakfast was good as well.

The front desk team was great and very friendly. The maintenance was very fast I asked about my curtains they replaced them the next day miss Brittany was a great help. Mr. Jason makes a wonderful weekend breakfast. Miss Rose always leaves my suite clean and smelling nice.

Very nice place. The front desk attendant was extremely inviting and welcoming. Sometimes over the top service can come off as misogynous, but this was not the case at all. I believe that lady is just that, a very nice lady. They even had a personalized hand written welcome note with a goodie bag and everything.. It was a very nice touch. Thank you

Was pretty disappointed.. The room was very run down. Curtain falling off the wall, stained carpets, stained couch, tack strip showing in the kitchen, the bathroom vanity missing a whole door, stained/water damaged walls. The room itself wasnt the cleanest. Plus.. absolutely no room service. We were there 3 nights and not once did we get clean towels or garbage taken out. Wouldn't recommend.

I'm giving this a 4 rating not because of the facility but because of the service. Due to the condition of the room, I just cannot give it 5 stars. The room (105) was a 2. Furniture is worn, beat up, walls peeling etc. However, when I checked out and was asked how everything was, I told the Manager, Dawn. She apologized and said this hotel is getting a total refurbishment starting in January 2023. It is under new management. I've stayed here for years when in town and I'm so happy to hear this. Without my asking, Dawn immediately refunded my total payment and said I shouldn't have to pay for that room. (I was given this room because it's a two bedroom, limited supply and I arrived late.) This is stellar service under less than ideal conditions. Hats off to Dawn. We will definitely be back and look forward to the "new" look coming. Thank you.