Best Western Hotel Wavre

Stayed here 1 night as part of a Shearings christmas tour, really can not believe this hotel is part of the Best Western chain. The room was small and shabby, lighting consisted of 2 built in lights on headboard that couldnt be adjusted. The carpet full of stains, made you feel like you needed to wipe your feet on the way out. Having said that the bed was comfortable, the room was warm and the shower was great, even though it was hard to use due to being over the bath, which had a fixed shower screen covering 2/3rds of it. A deep bath with no rails to assist getting in or out. Cannot comment on the food as breakfast was 6. 15am and 2 coach parties in tiny breakfast area just does not work. On boarding the coach to depart,we sat and watched a group of rats merrily running around the forecourt between the bin store and entrance door. Would not recommend this hotel.

We were pleasantly surprised with our stay here on our last might of a 12 night tour of Croatia with Leger. I had read the reviews of this hotel and felt slightly worried about staying here, especially as we wouldn't be arriving until after 8pm and in need of something to eat. I suggested to our driver that he ring ahead which he did and confirmed that the restaurant would indeed be open, which it was. The food was very good too. In fact the hotel was all good indeed, nice rooms, with tea and coffee facilities, a hot shower, couldn't really ask for more. Such a shame the reviews have been so negative as we could not fault it.

Very poor service. I do not blame the only two staff on duty who were clearly stressed and under pressure trying to serve meals to a coach load if tourists booked to stay overnight. Informed the two of a food allergy that was totally ignored and the meal contains the peppers that was asked not to contain. I totally blame Best Western management for poor staffing and inadequate training of the staff. Had the allergy been a peanut allergy it could have been fatal. Come on best Western get your act together. We have used Best Western on many occasions such as Canada and many other counties. Best Western will be a chain of hotels we will ensure to avoid in future holidays. A total failure of Best Western standards and very poor management.

We have booked this hotel by a wrong click and cancelled it within 15 mins. Then I called this hotel twice and the manager of this hotel is lacking of empathy and decided to keep all the money, in another word her job is just trying all she can to take the client's advantage.

Firstly I cannot belive this place is a Best Western Branded Hotel. This hotel is in the middle of nowhere with nothing nearby which is not great if you are expecting the hotel restaurant to be open. I believe that they have staffing issues so the restaurant at the hotel is frequently closed. Rooms are ok, a bit on the small side. Unfortunately this hotel do not know what a proper pillow looks like so you will have to spend the night sleeping on what seems like a sofa cushion. unfortunately i have had to stay in this hotel on two separate occasions and they seem to have an issue with there drains. On both stays the bathroom was stinking with only can be described as a a blocked drain type smell. This hotel cannot seem to cope with breakfasts. The breakfast area is too small for the number of guests. The breakfasts they throw out are also below par. The hot choices can be described as lukewarm at best. hopefully Leger and Shearings will stop using this place as its a Best Western in name and prices only.

The hotel with the worst service I have ever seen in my life. They do not want to help you in any way. It was very dirty and smelly. I do not recommend this place to anyone. The breakfast was also very bad and there were very few options. I did not like it at all.