Hilton Garden Inn St. Charles

My grown daughter, I, and our two cats, traveled to Florida from Minnesota. We chose this hotel because we had had used it in the past. We stayed 8 nights on our trip in various hotels. This was the only hotel that provided us with adjoining connecting rooms, a great convenience for us. The hotel has everything and is a pleasure to visit. We enjoyed dinner and breakfast at the in-house Bistro. The service is very good. The rooms are spacious and the bathrooms showers very good. d. We slept well/ We will always stay here when our trip plans permit.

The noisy air conditioner in our room disturbed our sleep all night. When I reported this in the morning, the person at the front desk could have cared less. Never apologized or exhibited any empathy for our experience. But he did promise he would tell someone about the problem. So much for being a "Diamond Club" member. Usually, I would immediately return to the front desk to request a room change, but we had just returned from Europe and I was exhausted and thought I could live with the problem. Little did I know ... I am amazed a hotel can place people in a room with noisy A/C units. Apparently, the Hilton Garden Inn in St. Charles, IL has no process to checking their equipment and making sure it is in top working condition before placing a customer in a room. I guess they just rely on bad customer experiences to help them find their problems. They can do better with a little effort.

This was an excellent stay as a Hilton member and Hilton employee, everyone was incredible attentive and friendly, great atmosphere and clean everywhere you go. I want to mention that from check in and checking out, with “sarah” was a excellent experience and we felt very welcome, the restaurant and servers were wonderful and everyone at the front desk were very friendly and attentive all the time. Housekeeping team was great 👍 always with a smile and very helpful… definitely we’ll be back to this location … I give them 5 stars ⭐️

Overall (1-5⭐️): ⭐️⭐️⭐️⭐️ Shower (1-5): 4 (nice stall) Bed (1-5): 4 (nice mattress and pillows) Room amenities (1-5): 3 (functional not fancy) Breakfast (1-5): 3 (standard HGI) Gym (1-5): n/a Hotel amenities (1-5): 3 (standard HGI) Ambience (1-5): 4 (friendly staff)

Reception and breakfast staff were very welcoming and friendly and helpful. Great service. Keep up the good work,we happen to forget an item in our room and the hotel got in touch with us pretty quickly to organise the return of it,couldn't fault them really. Well done.

I did not receive the discount for my room rate with my honors member points. I also was charged for two breakfasts that were definitely NOT worth $14 each. The facilities, room cleanliness, and amenities were very nice.

I cannot believe this is a Hilton property! What a dirty, WORN OUT, abused hotel and room. The furniture is all snagged like you would find at a Motel 6 or something. Everything is being torn up here…find some place else. The “view” out of my “room” is exhaust pipes, broken chimney stacks, and drain holes! OMG!

For the 2nd year in a row, we hosted our annual Top Tech Event at the Hilton Garden Inn, in St. Charles, IL. Each year, before our event, we hold a meet and greet and banquet style dinner for the competitors, the judges and the special VIP guests the night before. We have 50-60 people coming and going at different times. They need easy access to the hotel from the airports and easy access to downtown St. Charles. This hotel is perfect. The hotel itself has rooms that are trendy, roomy and very clean. They've done many upgrades to the hotel, including a fitness room. They have a beautiful and comfortable entryway and lobby. They have a gorgeous courtyard as well. They staff goes above and beyond. They opened their restaurant / cafe / bar early for our meeting that began at another location prior to their regular opening time, and they kept the bar open later for guests who wanted to relax after the meeting, in the late evening. The food options for the dinner in their banquet rooms were in abundance and did not disappoint. All in all, this wouldn't have been a successful event without the help and guidance from the Director of Sales and Catering, Natalie S. and her staff. Thank you again for another amazing event.

My fiance and I stayed here to get away from the city. Everyone on staff was super friendly and kind. The room was wonderful! The pillows and linen were so soft. The restaurant staff was very accommodating to our diets.