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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.8
Service4.8
Renlighet4.8
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Alla recensioner(1024)
Positiva recensioner(1015)
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Negativa recensioner(9)
Ka Ki Benny
Superior-tvåbäddsrum
Bodde på juli 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 18 juli 2024
Good facility with very friendly and helpful staff, amazing experience and will stay again when we back to this city
Översätt
Svar från boendet: Hello! Thank you for your stay at Wyndham Grand Plaza Royale Weinan and your appreciation for us! We are glad you had a great time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to seeing you again! Welcome back and have a nice life!
Gästanvändare
Superior-rum i queensize
Bodde på aug. 2024
Ensamresenärer
1 recension
4.7/5
Otroligt
Publicerades 30 aug. 2024
Very clean. Facility and service nice.
Översätt
Svar från boendet: Dear guest, it is so appreciated to have you spending your memorable moments in Wei Nan with us! We are so happy to take care of you well during your stay and really excited to have your positive comments on our team! Thank you again for staying with us and hope you will back to us soon!
Catherine Yao Foung
Deluxe-dubbelrum
Bodde på okt. 2023
Par
18 recension
3.7/5
Publicerades 7 okt. 2023
Brand new facility but the staff is not yet trained to welcome foreign guests. The registration to the police is their duty but they sent us the WeChat link to do it by ourselves. We had to insist so they do it.
The swimming pool is great. 👍
Dining service can improve too (why spoiling the food by pouring the wasabi sauce in front of us without instead of leaving the sauce in the pot for us to add the suitable flavor).
They are trying their best and we can feel their efforts but the result is yet to achieve. Better management should be provided to guide the team..
Översätt
Svar från boendet: Thank you for your sincere review of our hotel and restaurant. We’re truly sorry that our service hasn’t yet left you with satisfaction. However your suggestions and review are shared with the hotel management team. Hence we will be endeavored to provide adequate training to the relevant service line. We hope to welcome you back to Weinan again to truly impress you with our hospitality and hotel service in the near future. Thank you and best regards.
Gästanvändare
Deluxe-dubbelrum
Bodde på juli 2023
Ensamresenärer
4 recension
4.7/5
Otroligt
Publicerades 25 juli 2023
Beautiful hotel, genuinely excellent service
Översätt
Svar från boendet: Dear guests, thank you for choosing to stay in Wyndham Grand Plaza Royale Hi Tech Weinan and for your favorable comments on the hotel accommodation services. We are glad that you enjoy our warm, comfortable, friendly and sincere service, all of us at Wyndham are passionate about providing excellent service. We will continue to work hard to bring you a better service experience, your support is the driving force for our progress, hope to see you again soon. Have a nice day!
Svar från boendet: 尊敬的賓客,感謝您的評論。在入住過程如果您有任何不滿意的環節或出現任何問題,可以隨時聯繫我們的服務人員,也非常歡迎您在評論中告知我們需要改進的地方。渭南中創温德姆至尊豪廷大酒店,重視每一位賓客的細微體驗,我們會在您的善意建議下,將服務做到更好。渭南中創温德姆至尊豪廷大酒店歡迎您再次光臨~
Svar från boendet: 尊敬的賓客您好,非常抱歉您本次入住沒能一如既往的體驗到最好的服務,產生的不愉快我們非常深表歉意。我們的工作人員沒有及時為您提供服務的確是我們工作出現的疏忽,我們會就這個問題立刻向相關的同事進行培訓,杜絕以後同樣的事情再發生,為每位來到渭南中創温德姆至尊豪廷大酒店的客人打造最完美的入住體驗。再次向您致以歉意,希望您繼續選擇相信渭南中創温德姆至尊豪廷大酒店,我們將竭誠為您服務!
Svar från boendet: 尊敬的賓客,感謝您的評論。在入住過程如果您有任何不滿意的環節或出現任何問題,可以隨時聯繫我們的服務人員,也非常歡迎您在評論中告知我們需要改進的地方。酒店房間內配備睡枕菜單,如果您需要可以隨時聯繫我們,我們會為您送去最適合您的睡枕。渭南中創温德姆至尊豪廷大酒店,重視每一位賓客的細微體驗,我們會在您的善意建議下,將服務做到更好。渭南中創温德姆至尊豪廷大酒店歡迎您再次光臨~
Svar från boendet: 尊敬的貴賓, 您好!我謹代表酒店全體員工對您此次入住體驗和服務反饋表示最真摯的謝意!也感謝您對渭南中創温德姆至尊豪廷大酒店的包容與理解,作為渭南新開業的國際品牌酒店,渭南中創温德姆至尊豪廷大酒店將持續不斷的提升服務品質,並努力超越賓客期望!您的建議是我們關注重點,您的認可亦是我們不斷前行的動力!我們將在以後的工作中,加強日常運營管理和員工培訓,踐行我們的品牌宣言!最後再一次對您的入住表示感謝,並期待您的下一次光臨!
Svar från boendet: 尊敬的客人您好:感謝您選擇渭南中創温德姆至尊豪廷大酒店,看到您分享您入住的實拍圖片,相信您在渭南度過了難忘的時光!也非常感謝您對我們酒店工作的支持,以及對我們同事的肯定。渭南中創温德姆至尊豪廷大酒店每一位同事都用心服務,衹為給您帶來安心舒適的旅居體驗,再次感謝您入住渭南中創温德姆至尊豪廷大酒店,我們期待與您再次相遇!更多優惠活動熱賣中,歡迎隨時聯繫我們!