Hotel Castel Latemar

È molto bello, comodo vicino ai piste servizio è buono l’agente molto personale accogliente. Grazie, torneremo presto..

A beautiful place, however one of the worst managed hotels (if not actually the worst) we have ever been at: underqualified staff, no client service orientation at all, structure completely neglected… The place’s potential is completely unexploited: closed terraces, cushions of exterior furniture forgotten at the entrance of the hotel lobby, clean bed and bathroom linen “stored” on the sofas in the common corridors… One of the worst organized things is breakfast, which is a total nightmare. The team who runs this place really does not know their stuff and are simply in the wrong business! While we were there, the hotel was full: it is a true a cash generating machine therefore nobody cares about offering good service to guests, because it would be anyway full. To be avoided, especially in consideration of the high quality service that you normally can have in this area of Dolomites.

顧客への配慮、手入れされた設備、素晴らしい景色。 エレベータはないものの、レセプションと駐車場の階は中程にあるので、下に1階分か上に2階分の階段で、どの部屋にも行けるようです。 残念なのは、レストランのマネージャー風のスタッフです。説明がわかりにくく、客の問いかけにも十分説明がありません。サポートのスタッフは親切で丁寧でした。 夕食は説明の資料を1枚作るか、メニューを使って説明するなどすれば、わかりやすくなると思います。