Gästanvändare
16 juli 2023
When you advertise and price the rooms as a 5* hotel, then you must expect to be assessed to a high standard. I did, and bottom line I was very disappointed with this hotel. Firstly, hygiene. I noticed flies in the restaurant when having dinner and counted four flies buzzing about just the till area when I went down for breakfast. It's not good when you leave a restaurant feeling itchy. The hotel advertises as 'dog friendly' which is fair enough, but I didn't expect to see a plastic bag of dog poo left just inside the front hedge for the duration of my stay. Continuing on, the wait of at last 30 minutes for starters at dinner and the lengthy wait for cooked breakfast wasn't acceptable. There was an apology for dinner delay, but no explanation. Rather than wait to confirm my breakfast order, I was calling out my preference as the sole waitress headed back to the kitchen. Oddly, for breakfast there was no help-yourself option for fruit juice, cereal, croissants etc. If there was, I missed it and wasn't pointed to where I could get juice and refills. Obviously it's personal decision on whether to smoke, but I wasn't so keen that one of the servers smelled, I believe, of cigarette smoke. I didn't care for lack of shower in the room. The heavily slanted ceiling meant there was no shower-over-bath option, although there was a shower attachment to wash your hair while sitting in the small bath. Oddly, the gel and shampoo dispensers were mounted half-way up the wall; perhaps whoever fitted these hadn't got the message about no shower? Moving to the room itself, it lacked a straight-back chair to use at the desk. A large trunk served no useful purpose in the room, removing this would give space for the comfortable chair plus a chair to use at the desk. While bottled water was provided, this was at room temperature. A mini-fridge is an expected feature for a 5* hotel, at least in my opinion. Also the hotel makes a point of not providing UHT creamers in the room, you need to go and ask for a thermos of milk. For a 5* hotel, I've have expected this to be provided without asking, even better if it was already in a mini-fridge. I noted that only white sugar lumps were provided with tea/coffee, kind of expected sweeteners would be offered too! Going back to organising the room better, there was minimal space between the squared-off bed-leg and the door of the en-suite. I must have hit my shin on the edge at least 3 times while walking about. There's no air-con in the room I was in, although the windows do open. Unfortunately the two Velux window give a perfect view of the kitchen extractor fan, so I kept them closed to reduce the fan noise. One thing that did raise a wan smile was the 'Please don't take me' stickers on all the bathroom toiletries. I guess even 5* hotels get the wrong sort these days... If you can't tell, this is not a hotel I shall be returning to.
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